Applications Engineer supports both the pre-sales scoping process and the post-sales design and implementation activities for complex technical products. Prepares and delivers sales demos and facilitates technical requirements gathering sessions. Being a Applications Engineer reviews customer technical specifications, recommends specific products or services, and estimates cost and effort for implementation. Plans and designs the configuration of products for initial implementation or the deployment of custom solutions, enhancements, or upgrades. Additionally, Applications Engineer troubleshoots problems and oversees the completion of repairs, workarounds, or customizations. Delivers technical product training to customers and internal audiences. Requires a bachelor's degree. Typically reports to a manager. The Applications Engineer work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Applications Engineer typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
ITT Goulds Pumps is among the most widely recognized and respected brands in the global pump industry, serving customers in the oil and gas, mining, power generation, chemical, pulp and paper, and general industrial markets. As the only manufacturer to make digital monitoring standard on every process pump, ITT Goulds Pumps continues to lead the industry in both mechanical pump design and the adoption of smart technologies.
The purpose of this position is to provide daily support for the direct sales force in the areas of applications, proposal work and order processing/management. Specifically, this includes reviewing specifications, making pump selections, preparing proposals, providing technical support to customers, interfacing with vendors, processing orders, and expediting.
Review customer specifications and prepare comprehensive professional proposals.Use in-house created software to select optimal pumps, generate scope of supply, and submit orders.Handle customer telephone inquiries.Interface with outside vendors to solicit quotes for equipment.Effectively process orders and manage any issues that arise.Act as a liaison between operations and the customer.Participate in sales calls with the Sales Engineer as part of development.Provide technical support to customers.Participate in pre-award meetings as required.Develop effective rapport with customer contacts.
Education: BS Degree in Engineering, Industrial Distribution, or similar
Experience in rotating equipment, ideally centrifugal pumps preferred
Other Skills:
Excellent communication skillsStrong attention to detailPC skillsExperience working with outside Sales teamSelf starter with a positive attitudeHighly organized with ability to handle multiple projects with quick turnaround requirements
About the Company:
ITT, headquartered in Stamford, CT, operates competitively in more than 35 countries with sales in approximately 125 countries and partners with customers to deliver enduring solutions to the key industries that underpin our modern way of life. The company generated 2021 revenues of $2.8 billion.
ITT was named to the Forbes 2019 list of America's Best Midsize Employers. This achievement recognizes ITT's focus and commitment to fostering a healthy, high-performing culture and creating a work-place defined by innovation and continuous improvement. ITT’s CEO and CFO were both recognized as 2020 All-America Executive Team by Institutional Investor magazine. Also bestowed to ITT was the 2018 Manufacturing Leadership Award that distinguishes ITT for its visionary leadership, commitment to employees and workplace culture, and the ability to innovatively solve problems for customers.
ITT operates through three Value Centers (business units):
Industrial Process designs and manufactures pumps, valves, monitoring and control systems, water treatment and aftermarket services for the chemical, oil and gas, mining and other industrial process markets, as well as global service capabilities;
Motion Technologies designs and manufactures brake pads, shock absorbers and sealing solutions for the automotive and rail markets;
Connect and Control Technologies designs and manufactures harsh-environment connectors and critical energy absorption and flow control components primarily for the aerospace, defense and industrial markets.