Applications Engineering Manager manages all solutions support activities, including the pre-sales scoping process and the post-sales design and implementation activities for complex technical products. Oversees sales demo preparation and delivery and facilitates technical requirements gathering sessions. Being a Applications Engineering Manager ensures the review of customer technical specifications is accurate and provides solid recommendations of specific products or services. Leads the planning and design of product configuration, custom solutions, enhancements, or upgrades and directs the delivery of problem resolution, repairs, or workarounds. Additionally, Applications Engineering Manager may deliver technical product training or information sessions to customers and internal audiences. Requires a bachelor's degree. Typically reports to a director. The Applications Engineering Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Applications Engineering Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Infinite Blue is the leading platform for resilience, business continuity, and disaster recovery planning and response. We are in search of a Customer Relationship Manager to join our expanding team.
We are relentless in our pursuit of customer satisfaction in helping build, mature, and maintain resilient organizations. As a Customer Relationship Manager, you will serve as the main relationship owner for assigned clients and work with the customer on their holistic account needs. Specifically, you will help customers onboard, adapt, and grow to help make their organization’s resilience programs successful over the long term. In this role, you must be highly customer-focused, excellent in communication and support, anticipatory of needs, and help to resolve issues quickly. You will be the voice of the customer and liaison back to Infinite Blue project and technology teams in escalating/resolving issues, coordinate new project-scoped work, and shepherding projects to completion while measuring customer satisfaction. Building and maintaining strong relationships is critical to success. The primary goal is to drive business growth and retention through high-level customer satisfaction.
Candidates are expected to work from the home office in Audubon, PA three days a week.
Essential Functions and Responsibilities
Required Qualifications
Preferred Qualifications
Our Core Values
Infinite Blue has a strong a orientation towards these five core values. Successful employees will demonstrate these capabilities:
Grit
Courage and resolve to achieve our goals
Agile
Ability to reassess and adapt quickly
Trust
Confidence in our services and each other
One Team
Strong alignment and collaboration across the company
Respect
All team members add value
Company Perks
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0 Applications Engineering Manager jobs found in Philadelphia, PA area