Applications Engineering Manager jobs in Wilmington, DE

Applications Manager

Full Time - Dover, DE

Summary

The Applications Manager assumes a leadership role in the Information Technology Department application environment, including but not limited to designing and developing process improvements for rollouts, manage full life cycle implementation of major new technologies, meeting customer service financial objectives, grow and develop team members, lead functional and development teams and actively participate in all phases of system implementation including requirements gathering, functional and technical design, system design and development, testing, rollout, support.

Essential Functions & Accountabilities

1. Assumes a leadership and strategic role in the evolution of our application’s environment, including but not limited to: a. designing and developing process improvements for rollouts, b. manage full life cycle implementation of major new technologies, c. grow and develop team members, d. lead functional and development teams and actively participate in all phases of system implementation including requirements gathering, functional and technical design, system design and development, testing, rollout, support e. apply advanced knowledge and exercise independent judgment and discretion in management of IT applications and personnel

2. Meets customer service objectives by: a. forecasting requirements b. preparing an annual budget c. scheduling expenditures d. analyzing variances e. initiating corrective actions f. troubleshooting transaction issues g. fully documenting all configurations, customizations, and interfaces to other systems h. completing audits i. implementing change through automation as needed

3. Oversees the analysis of user needs and makes recommendations of hardware and software applications a. Prepares and completes action plans b. Implements production, productivity, quality, and customer –service standards c. Responsible for implementing change through automation, as needed

4. Accomplishes customer service/human resource objectives by: a. recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees, b. communicating job expectations c. planning, monitoring, appraising, and reviewing job contributions

5. Participate in the Bayhealth IT governance process by: a. Enforcing policies and procedures b. Participate in Bayhealth steering and oversight committees c. Preparing and presenting decision documents

6. All other duties as assigned within the scope and range of job responsibilities

Position Requirements

Education: Bachelor’s Degree or 10 years of experience in lieu of degree required; Master’s Degree preferred.

Experience: Minimum of five (5) years of experience in IT management position, with seven (7) years of experience in Healthcare IT management position strongly preferred.

Computer / Software Knowledge: Proficiency with Microsoft Office Suite required. Experience with the following strongly preferred: Clinical Database software & Healthcare IT applications: Epic Enterprise Business Systems: Infor, Webex, Hyland OnBase, Sharepoint, Outlook, RL Solutions, Remedy.

Licensure / Certification: None required, but preferred certifications include ITIL, Six Sigma Certification, PMP credential.

Additional Skills, Knowledge, Abilities required: Excellent written and oral communication skills with proficiency in reading, writing & speaking English. Ability to work independently, to exercise independent judgment, and to define problems, collect data, establish facts, and draw valid conclusions. Strong organizational and interpersonal skills, along with demonstrated group facilitation and presentation skills. Proven track record in hiring, developing, coaching and promoting staff, with the ability to build effective working relationships with employees at all levels and across all Bayhealth departments.