Covenant Woods has a fantastic full-time, career opportunity for an experienced Applications Analyst in Hanover, VA! The ideal candidate must be able to work effectively with staff and residence. Must enjoy working in a diverse and dynamic community where the staff has the opportunity to Be Part of Something More.
Position description:
The Application Analyst is responsible for optimizing the value of application investments for Covenant Woods. The position maintains a complete understanding of the current software portfolio and business processes to provide support to end-users. The Application Analyst also fields help desk tickets from staff and residents and prioritizes by urgency.
Some Essential job responsibilities include:
- Maintain confidentiality and ensure HIPAA compliance in all activities.
- Prioritize requests, organize, assign, schedule, and coordinate a variety of activities and projects.
- Maintain Application Inventory data and apply enterprise architecture concepts to ensure interoperability and minimize overlap and manual processes.
- Participate in and contribute to business process improvement efforts.
- Develop or maintain various training materials and instruction for end-user application software.
- Assist end-users with functionality questions and work with vendors to resolve issues. Add findings for common questions to the IT Knowledge Base.
- Maintain secure access and configuration data and routinely monitor interface functionality of mission critical systems such as Fullcount POS, Worxhub, Caremerge, and Vision EMR.
- Maintain system access and configuration data for Avaya telephone system, SARA life/safety system, Windows file shares, Active Directory, Office 365 and other systems maintained by the IT department.
- Ability to learn new software and hardware packages; adapt to change in technology; work independently and as a team member.
Experience and Education required:
- At least 3 years’ experience in an Analyst role supporting applications and/or desktop computing needs.
- Associates degree in information technology or related field; Bachelor's degree preferred.
- Self-starter with strong organizational and time management skills, attention to detail, inquisitive mind, and proven problem-solving skills.
- Warm and caring personality is essential for the senior living environment.
- Healthcare IT experience is a plus.
- Must enjoy learning new technologies and working on a wide variety of assignments.
Benefits:
Covenant Woods understands that having a passionate staff is at the center of what makes us great. We invest in our employees by offering exceptional benefits, compensation and career growth & development opportunities. Some of the specific benefits include:
- Comprehensive Healthcare Plans (Health/Dental/Vision)
- 403b Retirement Savings Plan
- Life and Disability Insurance
- Paid Time Off and Holidays
- Career Growth & Development
- 2 On-site Options for Meals
- Fitness opportunities: Trails, Pool access, Exercise equipment
- Tuition Reimbursement
Shift: 8:30 am – 5:00 pm plus on-call