Applications Support Technician provides technical support to the team responsible for a subset of business systems applications. Provides assistance in one or all areas of applications programming that includes testing, design and analysis. Being an Applications Support Technician assists in the formulation of procedures and best practices for users of applications. Typically requires an associate degree or its equivalent. Additionally, Applications Support Technician typically reports to a supervisor or manager. The Applications Support Technician possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
```Duties```
We are seeking a skilled Desktop Support Technician to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to end-users. Your primary focus will be on resolving hardware and software issues, ensuring the smooth operation of computer systems, and maintaining a high level of customer satisfaction.
Responsibilities:
- Provide desktop support to end-users, including troubleshooting hardware and software issues
- Install, configure, and maintain computer systems and peripherals
- Set up and troubleshoot network connectivity, including VPN and LAN connections
- Assist with the installation and configuration of software applications
- Perform routine maintenance tasks, such as system updates and virus scans
- Collaborate with other IT team members to resolve complex technical issues
- Document all support activities and resolutions in a timely manner
- Provide excellent customer service by effectively communicating technical solutions to non-technical users
```Skills```
To excel in this role, you should have a strong technical background and excellent problem-solving skills. You should also possess exceptional communication skills to effectively interact with end-users.
Required Skills:
- Proven experience in desktop support or a similar role
- Proficiency in Windows operating systems (Windows 7, 8, 10)
- Strong knowledge of computer hardware components and troubleshooting techniques
- Ability to analyze and resolve technical issues independently or with minimal supervision
- Excellent customer service skills with the ability to communicate technical solutions clearly to non-technical users
- Familiarity with Mac OS is a plus
- Basic understanding of networking concepts, including LAN connectivity and Active Directory
If you are a dedicated professional who enjoys helping others with their technical needs, we would love to hear from you. Apply today to join our team as a Desktop Support Technician!
Job Type: Full-time
Salary: $20.00 - $25.00 per hour
Expected hours: 8 per week
Benefits:
Schedule:
Experience:
Work Location: In person
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