Applications Support Technician jobs in Fort Worth, TX

Who we Are: 

Yesway, headquartered in Fort Worth, Texas, was ranked #2 in year-over year relative store growth on the Convenience Store News “2020 Top Growth Chains” list, as well as being named 2022 convenience store of the year. Yesway’s fast growing portfolio currently consists of over 400 stores located in Iowa, Texas, New Mexico, Oklahoma, Kansas, Missouri, Nebraska, South Dakota, and Wyoming, including most recently, the 300 Allsup’s Convenience Store chains. Yesway plans to grow its portfolio to over six hundred convenience stores in selected regions of the United States over the next several years. www.yesway.com.

Position Responsibilities:

• Provide leadership in the design, planning, operation, architecture and maintenance of all programs and applications;
• Responsible for the delivery of development projects, maintenance, minor enhancements, and production support;
• Initially manage a team of 3 developers and 4 application support engineers;
• Demonstrate leadership by coaching, mentoring, and providing guidance to support and encourage the development of team members;
• Work closely with the CTO and business units to ensure projects are tracked, communicated, and committed delivery dates are met;
• Develop and manage department budget to ensure compliance with stated goals, guidelines, and strategic initiatives;
• Experienced working with multiple vendors to coordinate delivery of 3^rd party programs;
• Manage vendor relationships to ensure the company is getting the best possible resources and that vendors are staying on task and on schedule with our projects;
• Manage the design, implementation, and documentation of IT policies, procedures and, standards as it relates to software development and support;
• Provide leadership in the development, implementation, and support of IT change management process;
• Work closely with other IT leadership such as the infrastructure manager and service desk manager to coordinate tier II activities in the application space;
• Independent travel 10% and work after hours, weekend and holidays as needed, periodically assisting, and supporting the store acquisition onboarding process.

Qualifications:

• Bachelor’s degree in Computer Science or a related field, or an equivalent combination of education and related experience;
• Seven to ten years’ experience in a retail operations technology environment required; retail point of sale experience preferred;
• Five to eight years’ experience developing and managing people in IT support roles such as software developers and application support engineers;
• Previous experience with SIEM solutions and ITIL processes is very important;
• Excellent analytical and problem-solving abilities;
• Strong presentation skills and the ability to create and maintain standard operating procedures and documenting system processes;
• Experienced with various programming languages such as C#, PowerShell, SQL on Microsoft SQL server. (Using Microsoft Visual Studio targeting windows;
• The current team supports, Verifone and Gilbarco POS, store MG’s, internet, phones, back-office PC, integrating self-checkouts, CRIND limit changes, Trendar/Comdata POS, as well as various applications.

Preferred Skills and Competencies: 

• Delivers results through teamwork, best practices, always putting customers at the center;
• Experience with ERP such as PDI;
• Excellent written and verbal communication and customer service skills

YESWAY IS AN EQUAL OPPORTUNITY EMPLOYER.  #LI-MM1 #LI-Onsite