Applications Support Technician jobs in Galveston, TX

Applications Support Technician provides technical support to the team responsible for a subset of business systems applications. Provides assistance in one or all areas of applications programming that includes testing, design and analysis. Being an Applications Support Technician assists in the formulation of procedures and best practices for users of applications. Typically requires an associate degree or its equivalent. Additionally, Applications Support Technician typically reports to a supervisor or manager. The Applications Support Technician possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Applications Analyst
  • City of Galveston
  • Galveston, TX FULL_TIME
  • Under limited supervision, provides information technology operations support within the City, including configuration, documentation, user training, reporting and technical support; performs other duties as assigned.

    ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

    • Serves as a subject matter expert, individually motivated and operating with a sense of urgency and personal accountability.
    • Serves as a subject matter expert associated with content, processes, and procedures associated with enterprise software applications. Will work with user groups, functional managers, development teams, and project teams to identify design enhancements and systems configuration opportunities, and to improve the utilization of business applications.
    • Responsibilities include providing timely application support to end-users and working with other support groups to establish proper integration of business applications.
    • Provides technical support for the configuration and implementation of COTS (Commercial off the Shelf) software applications related to business solutions.
    • Supports various business solutions; apply patches, upgrades/releases as appropriate; and troubleshoot and fix problems within the system configuration, system customizations, related custom applications, and interfaces.
    • May Administers user roles and profiles to ensure appropriate permission assignments.
    • Prepares accurate and detailed configuration and functional specification documents.
    • Acts as a liaison between various business units to elicit, analyze, communicate, and validate business requirements for changes to business processes, policies, and business systems.
    • Supports the applications team in delivering robust solutions to the enterprise.
    • Interacts with software, hardware, and/or professional services vendors.
    • Develops automated process workflow routines focused on automating business processes using deployed applications.
    • Participates in efforts to evaluate, select, and implement third party software, vendors and/or service providers
    • Monitors the ERP application environment and tunes system performance (where applicable).
    • Provides technical and end user support for multiple software systems; provides technical guidance regarding the use of various software programs.
    • Troubleshoots applications and software; works with vendors, end users and other IT staff to resolve operating problems.
    • Creates and delivers software application training programs and related courseware; schedules and conducts training sessions.
    • Works with various IT staff and client departments to develop, maintain, document and research potential enhancements to current processes.
    • responds to IT Help Desk requests, e-mails and service tickets; tracks and documents problems through to resolution.
    • Responds to queries; runs diagnostic programs; isolates problems; determines and implements solutions.
    • Performs project management, planning and implementation as needed.
    • Researches solutions for existing problems; gathers information on new technologies.
    • Performs various special projects and assignments.
    • Attends meetings with potential new vendors; participates in the review of products as requested.
    • Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.
    • May be required to work non standard business hours to support the implementations of software solutions
    • May be required to cover after hours calls.
    • May be required to work a modified work schedule in support of system implementations

    Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.

    KNOWLEDGE AND SKILLS:

    Knowledge:

    • City organization, operations, policies, and procedures.
    • Principles and practices of computer systems administration and support.
    • Principles and practices of hardware and software troubleshooting and diagnostics.
    • Principles and practices of employee training.
    • Principles and practices of project management.
    • Principles and practices of information technology research.
    • State and federal statutes, rules, and regulations.
    • Texas local government codes.
    • Business and personal computers, and spreadsheet software applications.

    Skill in:

    • Handling situations requiring diplomacy, fairness, firmness and sound judgment.
    • Analyzing information technology issues, evaluating alternatives, and developing recommendations and reports.
    • Translating verbal and electronic user requests into effective hardware and software systems.
    • Understanding and applying City policies and procedures, and applicable federal and state regulations.
    • Explaining City information technology policies and procedures while exercising the highest degree of confidentiality.
    • Establishing and maintaining cooperative working relationships with all levels within the City.
    • Communicating effectively verbally and in writing.

    MINIMUM QUALIFICATIONS:

    Bachelors Degree in Computer Science or a related field; AND three years’ experience in information technology software application administration and support; OR an equivalent combination of education and experience.

    LICENSE AND CERTIFICATION:

    • TLETS certification.
    • CJIS certification.
    • TCIC certification.
    • May require Interpol security access.
    • Possession of a valid Texas driver’s license.

    PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

    Work is performed in a standard office environment. May be required to lift and carry items weighing up to 50 pounds. May be required to climb ladders.  May be required to work within confined spaces.

     

     

  • 17 Days Ago

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Desktop support technician
  • F2OnSite
  • Jackson, TX FULL_TIME
  • Desktop Support Technician - Must be ok with local travel and able to work independently Job Summary Desktop Support Technician is an intermediate position that performs tasks related to the repair of...
  • Just Posted

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Automation Field Support Technician
  • Callan Marine Ltd.
  • Galveston, TX FULL_TIME
  • Role and Responsibilities This position supports the dredge with the installation, troubleshooting, and repair of the Electrical, Instrumentation, and Automation (EIA) system. This position will be un...
  • 2 Days Ago

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Ct technologist week
  • Healthcare Support
  • League, TX FULL_TIME
  • Healthcare Support is seeking a travel CT Technologist for a travel job in League City, Texas. Job Description & Requirements Specialty : CT Technologist Discipline : Allied Health Professional Start ...
  • 3 Days Ago

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Travel CT Technologist - $3,105 per week
  • Healthcare Support
  • League, TX FULL_TIME
  • Healthcare Support is seeking a travel CT Technologist for a travel job in League City, Texas.Job Description & RequirementsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalStart Date: ...
  • 1 Month Ago

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EHR Clinic Applications Analyst, Sr. - Revenue Cycle Solutions
  • Revenue Cycle Solutions - UTMB Health Careers
  • Galveston, TX FULL_TIME
  • MINIMUM QUALIFICATIONS: Bachelor’s degree in related field or equivalent and three years related experience. Must possess sufficient educational background and/or experience to conduct clinical applic...
  • 16 Days Ago

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0 Applications Support Technician jobs found in Galveston, TX area

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Supplemental Computed Tomography Technologist
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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Line Cook
  • Abb Holdings Inc
  • Houston, TX
  • Quality Engineer Take your next career step at ABB with a global team that is energizing the transformation of society a...
  • 3/28/2024 12:00:00 AM

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Network Engineer III
  • Leidos
  • Houston, TX
  • Description Seeking an experienced Network Engineer III to support the NASA Office of Chief Information Officer (OCIO) N...
  • 3/27/2024 12:00:00 AM

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Network Engineer IV / Field Technician
  • Leidos
  • Houston, TX
  • Description Seeking an experienced Network Engineer IV / Field Technician to support the NASA Office of Chief Informatio...
  • 3/27/2024 12:00:00 AM

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Clinical Staff Pharmacist or Sr. - Galveston (Nights)
  • University of Texas Medical Branch
  • Galveston, TX
  • * This is an open-pooled position. Applicants' education/experience will be considered and the position may be filled at...
  • 3/26/2024 12:00:00 AM

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Lead Materials Handling Technician (Monday - Friday,11:00pm to 7:30am, Rotating Weekends) - Hospital Material Management
  • UTMB Health
  • Galveston, TX
  • Minimum Qualifications: High School Diploma or GED and four years related experience. Valid driver's license required. M...
  • 3/26/2024 12:00:00 AM

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Process Operator
  • Dow
  • Texas City, TX
  • At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our cu...
  • 3/25/2024 12:00:00 AM

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Paramedic
  • Allegiance Mobile Health
  • Texas City, TX
  • Position Title: Paramedic Reports To: On-Duty Supervisor/District Manager FLSA Status: Non-exempt Allegiance Mobile Heal...
  • 3/24/2024 12:00:00 AM

The city of Galveston is situated on Galveston Island, a barrier island off the Texas Gulf coast near the mainland coast. Made up of mostly sand-sized particles and smaller amounts of finer mud sediments and larger gravel-sized sediments, the island is unstable, affected by water and weather, and can shift its boundaries through erosion. The city is about 45 miles (72 km) southeast of downtown Houston. The island is oriented generally northeast-southwest, with the Gulf of Mexico on the east and south, West Bay on the west, and Galveston Bay on the north. The island's main access point from the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Applications Support Technician jobs
$46,544 to $63,887
Galveston, Texas area prices
were up 1.2% from a year ago

Applications Support Technician in Clarksville, TN
As the Senior Application Support Technician, you will review hardware and software needs, perform software license administration, create forms, views, and reports from various databases, and serve as a liaison with vendors, Information Services Division, and/or the Regional Information System.
February 24, 2020
Applications Support Technician in Utica, NY
Create and maintain standard ICOMS Security groups in support of system wide automation tools.
February 14, 2020
Applications Support Technician in Wichita, KS
- Providing onsite internal support where required (Possible travel to other European territories and multiple locations in the UK may be required).
January 27, 2020