Applications Support Technician jobs in Lowell, MA

Job Summary

The Dispensing Support Applications Engineer is the customer-facing engineer for demos, system buyoffs, system/process development and troubleshooting. Customer interactions include pre-sales support, machine demonstration and buyoffs, and post-sales support which includes troubleshooting. Primary duties include being responsible for customer support calls, customer process evaluations, preparing an evaluation report based on the tests and configuring systems to be quoted. In addition, this role will be responsible for providing solutions to machine issues and interact with customers for higher level process support.

Key Responsibilities

• Communicates with customers verbally and via email to understand the project requirements
• Conducts system demos at the office either with the customer present or by building parts and returning finished parts with a detailed report
• Develops and optimizes applications that effectively accomplish client objectives and user needs
• Acts as a technical advisor to Sales and Service groups
• Prepares system configurations to be quoted
• Interacts with the overseas factory for new project and process requirements
• Provides post-sales process and system support
• Troubleshoots machine issues over the phone or on customer floor
• Demonstrates demos at tradeshows
• Provides contributions to the system manuals and other forms of documentation
• Acts as a resource for the sales team during customer meetings
• Collects feedback opportunities for hardware and software improvements

Experience and Qualifications

• Bachelor's degree in a technical field such as Engineering, Chemistry or Computer Engineering or related field preferred
• 2-3 years of fluid applications/process engineering or field where interacting with customers in technical projects preferred
• Industry-specific experience and familiarity in Conformal Coating or SMT processes
• Experience in working with chemicals and solvents preferred
• Understanding of basic electronics to be used during troubleshooting
• Strong customer service, sales, and marketing experience skills
• Highly organized and detail-oriented
• Adept and effective communicator
• Creative, analytical, and driven
• Thrives in a fast-paced work environment
• Enjoys problem-solving and collaboration
• Ability to speak Spanish or Chinese is a plus

Working Conditions / Physical & Mental Demands

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Working on customer projects and machines requires exposure to environments where chemicals or solvents are used. Proper PPE and ventilation is provided.

Standard office environment. Significant computer work should be expected.

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Standard office environment. Significant computer work should be expected.

Travel Requirements: Occasional domestic and international travel is expected.

Equal Opportunity Employer

Mycronic is an equal opportunity employer committed to workplace diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that diversity is our competitive edge.