Applications Support Technician provides technical support to the team responsible for a subset of business systems applications. Provides assistance in one or all areas of applications programming that includes testing, design and analysis. Being an Applications Support Technician assists in the formulation of procedures and best practices for users of applications. Typically requires an associate degree or its equivalent. Additionally, Applications Support Technician typically reports to a supervisor or manager. The Applications Support Technician possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
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We are searching for a Business Analyst - Kronos to independently perform business analysis, programming functions, and provide end user support for the Kronos application. This is a techno-functional analyst position, which requires strong functional-analytical skills. Carry out various duties in support of Kronos system and end users including but not limited to; performing analysis and documentation of workflow; assessment of system needs and requirements including planning and design. Must know Advanced Scheduler, Timekeeper, Extensions and Analytics. Coordinate work efforts with applicable MIS consultants and organizational personnel. Create training materials and train end-user staff. Document and troubleshoot work involved in systems implementation and maintenance. Act as liaison to all end users. Provide functional or technical supervision of other employees in the same or related classification(s) where supervisory responsibility is limited to occasional direction, guidance, explanation, etc. Act as a Kronos applications expert and assume training responsibilities as needed.
Education and/or Experience Requirements:
Southcoast Health is a community healthcare system with multiple access points, offering an integrated continuum of health services throughout Southeastern Massachusetts and Rhode Island. By uniting a single purpose and building an integrated system of services and resources, we have become one of the largest and fastest-growing health systems in Massachusetts.
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*Available to regular status employees who are scheduled to work a minimum of 24 hours.
**Available to regular status employees who are scheduled to work a minimum of 20 hours.
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