Applications Support Technician jobs in New Haven, CT

About Us

Join our team at NSI, a leading Managed Services Company in Connecticut, and embark on a rewarding journey as an IT Support Field Engineer. This role is more than just a job; it's a career opportunity where your passion for delivering quality service, commitment to continuous learning, and expertise in technical, client-facing roles will be deeply valued and nurtured. At NSI, you'll be part of a dynamic environment that prioritizes strategic IT solutions, including cybersecurity, on-premise and cloud infrastructure (Azure), and remote work technologies. Embrace the freedom and independence of working in diverse settings, supported by a great team, where every day brings new challenges and opportunities for growth, ensuring you'll never feel stuck in the same office routine.

In this role, you will have the opportunity to serve a wide range of clients across Connecticut, from New Haven to Hartford and the surrounding communities. This geographical scope not only adds variety to your workday but also enables you to make a significant impact in various settings and industries. Whether you are troubleshooting in a bustling city center or strategizing IT solutions in quieter neighborhoods, your role as an IT Support Field Engineer will be crucial in shaping the technological landscape of our region.

Your Mission

As our IT Support Field Engineer, you will play a pivotal role in our clients’ success by implementing strategic IT improvements. In this role, you will collaborate with team leads to establish secure, scalable on-premise and cloud-based environments for small to medium-sized businesses. Additionally, you will develop robust network security protocols to safeguard client data. This diverse role extends beyond merely setting up new infrastructures; it also involves proactive troubleshooting and preventing future issues. Throughout, you'll be expected to uphold our high standards and foster positive relationships with both clients and team members.

Our Core Values

• Integrity: Upholding the highest professional standards in every client and team interaction.
• Relentless Problem Solving: Proactively tackling challenges with innovative business solutions from our solution set.
• Continuous Learning: Embracing daily learning opportunities to enhance our technical expertise.

Key Responsibilities

• Deliver exemplary onsite technical support and strengthen client relationships while working in the same manner with all team members.
• Recommend and assist in the implementation of technology solutions from our solution set.
• You'll be advising clients on integrating advanced cybersecurity measures like multi-factor authentication, automatic password rotation on privileged accounts, role-based access polices, conditional access, and end-to-end encryption.
• Assist in the development and refinement of security, business continuity, and disaster recovery plans.
• Make our point of contact, at each client site, a hero within their organization.
• Ensure service levels meet company standards.
• Provide training and support to customers, collaborating closely with technical leads.
• Assist in client infrastructure projects for efficient operation and effective issue resolution.
• Document IT processes within our tools.
• Liaison with third-party vendors with professionalism.
• Stay current with technological advancements.
• Effectively communicate complex technical solutions with clients demonstrating the strategic benefits to their business.

What You’ll Need

Qualifications:

• Bachelor’s degree in Computer Science or a related field.
• Relevant Microsoft Certifications, such as Azure Fundamentals.
• At least 4 years of experience in a similar role, MSP experience is a plus.

Key Skills:

• Proficiency in Microsoft Azure, on-prem Windows servers, and network architecture.
• Experience with Microsoft Intune, Autopilot and MDM.
• Ability to manage multiple tasks and deadlines in a high-pressure environment.
• Strong analytical, organizational, and time management skills.
• Proven problem-solving abilities and a self-driven approach.
• Excellent communication skills for effective interactions across organizational levels.
• Must have a valid driver's license.

Why Join Us?

• Dynamic work environment with diverse daily challenges.
• Supportive team that values your professional growth.
• Company car provided.
• Attractive benefits package including health, 401k, and 100% company-paid vision, dental, life, and long-term disability insurance, FSA Health Care, and FSA Dependent Care.

This role is ideal for someone with a mature, problem-solving attitude and a minimum of 4 years of IT experience. MSP experience is a plus. If you’re excited about making a real impact and ready to take on this challenge, we look forward to your application.

Job Type: Full-time

Pay: $60,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Office

Experience:

• IT support: 4 years (Required)

Work Location: On the road