Applications Support Technician jobs in Oakland, CA

Location: OaklandFull Time
Job ID: 40832
Job Posting

For UCOP internal applicants, please login to the internal candidate gateway at: Jobs at UCOP

UC OFFICE OF THE PRESIDENT

At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.

The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President

DEPARTMENT OVERVIEW

As a security first organization, Technology Delivery Services (TDS) is part of the Information Technology (IT) Department. The TDS teams include Information Security, Planning (architecture and PMO), Application Development, HR & Payroll Development, Infrastructure, and Client Services teams. We maintain an innovative, inclusive, and supportive work environment.

POSITION SUMMARY

Under the supervision of the Infrastructure Applications Support manager and with support of senior level team members, provide Tier 2 support for services managed by the Infrastructure Applications Support team. This includes Box, Email/O365, AWS/Appstream, Citrix and GoAnywhere(SecureShare). Evaluate and document ways to improve services supported by the Infrastructure Applications Support team.

Responsibilities

50%

Work with customers to resolve easy to moderate problems and escalate to senior level team members if needed. Manage the ticket queue and re-assign tickets as needed.

20%

Implements system enhancements, such as software, hardware and network configuration, updates and installations for projects or services with moderate scope.

15%

Technical Expert: Mentor the technical work deliverables of junior team members. Participate in and provide subject matter expertise to other areas as needed. Understand and apply industry practices, community standards and department policies and procedures in depth. Remain current on technology trends. Foster an innovative, inclusive, and supportive work environment.

15%

Design, Integration, and Documentation: Create technical design documents, test plans for applications, prepare time estimates, and develop conversion and/or integration plans and system implementation plans. Review and prepare flow-charting and data analysis for requested customizations for potential inclusion into the existing Oracle Financials ecosystem. Document and execute transformation of the University's financial accounting, planning and budgeting solutions to an Oracle cloud environment. Other duties as assigned.


Required Qualifications

• Minimum 3 years of related IT experience
• Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
• Self-motivated and works independently and as part of a team.
• Demonstrated problem-solving skills and ability meet deadlines.
• Basic knowledge of how to apply technologies and systems to meet business needs.
• Ability to write technical documentation in a clear and concise manner.
• Understanding of system performance monitoring and actions that can be taken to improve or correct performance.
• Ability to identify and escalate issues to other teams and provide follow through.
• Demonstrated understanding of how system management actions affect users and dependent / related functions.
• Demonstrated experience writing and editing scripts of moderate complexity used to perform system maintenance and administration.
• Demonstrated knowledge of computer security best practices and policies.

Education

• Bachelor's degree in related area and at least three years of relevant work experience or equivalent experience / training.

SALARY AND BENEFITS

Salary: $38.94 - $44.59 hourly commensurate with skills/experience.

Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging

ADDITIONAL INFORMATION

U.S. based applicants who wish to work remotely will be considered.

HOW TO APPLY

Please be prepared to attach a cover letter and resume with your application.

APPLICATION REVIEW DATE

The first review date for this job is (8/23/2022). The position will be open until filled.

CONDITIONS OF EMPLOYMENT

Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP

Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy

August 2021 Update: The University of California has issued a policy requiring employees to be fully vaccinated against COVID -19 before physically accessing the University location or programs. Upon hire into a UCOP position, you will be provided detailed instructions on how to comply with this policy including access to the COVID vaccination at no cost. New hires to UCOP who work onsite or will come onsite for any activities at a UCOP or other UC location must comply with this policy within 8 weeks after their start date. The policy allows for employees to request approval for an exception or deferral. UC COVID-19 Vaccine Policy

EEO STATEMENT

The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy

The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at: epost@ucop.edu.

To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucop/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=19&JobOpeningId=40832&PostingSeq=1jeid-607a4eea4b61494a9db928de072ef065