Applications Support Technician jobs in Portsmouth, NH

THE COMPANY

Galvion designs, develops, and manufactures ballistic helmets and dynamic power and data management solutions for the modern battlefield. We are a passionate, global, and fast-paced team working with several strategic partners and are committed to enhancing the overall agility and survivability of the modern warfighter and tactical operator.

THE OPPORTUNITY

Come grow with us! Galvion has an exciting opportunity for a Senior IT Support Technician to join our team in Portsmouth, NH. In this role, you will support our Portsmouth, NH facility as well as remote users and other sites as needed. This is a full-time, onsite role in our Portsmouth, NH location.

WHAT YOU WILL BE DOING

In this highly visible and critical role, you will provide high-quality customer service surrounding customer requests by running diagnostic programs, isolating problems, and implementing solutions. In addition, you will effectively navigate a fast moving, collaborative, demanding, and results-oriented work environment.

YOU WILL BE EVALUATED ON YOUR ABILITY TO

• Provide excellent customer service to all levels of employees including customers, peers, and leadership for computer systems, software, and hardware help desk requests.

• Work autonomously on various projects and take on new projects as needed.

• Respond to customer requests in a timely manner and maintain contact with the client until issues are resolved.

• Maintain and manage Galvion computer assets.

• Thoroughly document all work in ticketing system (FreshService).

• Use remote monitoring and management tools to diagnose problems, install software and configure peripherals.

• Remotely install, modify, and repair computer issues.

• Resolve technical problems with Local Area Networks (LAN) and other systems.

• Assist in administering Active Directory Users and Computers for Galvion.

• Stay current with new technologies and offer suggestions to offer improvements.

• Maintain and update documentation of all relevant IT systems and services.

• Provide end user training during onboarding of new employees.

WHAT YOU WILL NEED TO SUCCEED

• Bachelor's degree, Technical School graduate or equivalent IT experience.

• A minimum of 6 years applied IT experience at Tier II / Tier III levels.

• Strong knowledge of managed switching & network infrastructure. LAN/WAN Technologies.

• Expert level knowledge configuring and troubleshooting Windows 10/11.

• Working knowledge of Microsoft Server 2012 and above as well as knowledge of Virtualization technologies; VMWare, Hyper-V.

• TCP/IP, DNS, DHCP, VPN.

• Microsoft Office 365 / Azure / Azure AD.

• AD user management, understanding of Group Policy Management.

• VoIP unified communication platforms (internal and cloud based).

• Networking, Server, Desktop, Azure, Office 365 Certifications a plus.

THE TEAM

You will work with an accomplished, experienced, and empowering leader and a team of passionate and driven individuals who are making a difference for our modern-day war fighters, law enforcement, and EMS.

Galvion provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Galvion complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.