Applications Support Technician jobs in Raleigh, NC

WHO We Are: 

Self-Help started in 1980 with a focus on economic inequality, especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies. 

We are seeking an Applications Support Project Manager to join our Durham, NC team! 

Position Summary: 

The Applications Support Project Manager, under direction of the Team Leader, is responsible for the overall planning, management and completion of assigned projects. This role identifies the technical approach to be used on assigned projects and manages the process through to completion. The Project Manager will work with other staff members to develop project scope of work documents, develop project plans, and will participate in the implementation of the project, as needed. Project management skills are used to manage projects, define project deliverables, identify resource requirements, collaborate with teams and external vendors to gain staff resources, schedule project timelines, find support for training needs, provide progress reports to managers, and ensure quality completion of projects. 

WHAT You’ll Do: 

• Manage complex projects/programs as assigned from design and development to training and go-live implementation including:  
• Define requirements, scope and planning project lifecycle deployment. 
• Define resources, scheduling and timeline for project/program implementation.  
• Define organizational impact and engage relevant teams and staff in project implementation.  
• Create strategies for risk mitigation and contingency planning.  
• Plan, schedule, and create project deliverables, goals, and milestones.  
• Conduct project kickoff and status meetings, clearly communicating individual roles and project expectations and ensuring that all project team members have the tools and training required to perform effectively.  
• Efficiently identify and solve project issues.  
• Demonstrate leadership to define requirements for project risk.  
• Design and maintain technical and project documentation.  
• Develop Requests for Proposals (RFP) for external services and assist in the overall RFP process including evaluations and comparative analyses.  
• Develop and effectively present project plans to appropriate audiences and provide periodic updates as needed.  
• Ensure appropriate compliance/legal review occurs as part of project planning.  

WHAT You’ll Need: 

• Bachelor’s OR equivalent related experience.  
• 4 years’ hands-on IT/IS project management experience in a high-paced, large or multi-location organization.  
• Strong Project Management skills including a methodical and structured approach to projects. Project Management Certification preferred but not required.  
• Experience working in a credit union or other financial institution preferred.  
• Working knowledge of IT security and financial institution data processing systems.  
• Preference for working in organizations that place priority on teamwork and collaboration.  
• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.  
• Excellent verbal and written communication skills.  
• Strong analytical and problem-solving skills.  
• Ability to understand complex information and assess business requirements.  
• Solid leadership skills and the ability to interface and communicate effectively at all levels.  
• In depth technology skills including deep knowledge of business software applications and the ability to quickly learn new applications, use of MS Project, MS Office and Visio.  
• A flexible approach to work and the ability to adapt to changing business needs.  
• The ability to work within budget limits.  
• Excellent time management skills and the ability to meet deadlines.  
• Ability and willingness to travel and work overtime as needed.  
• Ability to demonstrate Self-Help's Core Values:  
  • Mission Before Self  
  • Service With Excellence  
  • Embracing & Promoting Change  
  • Results Not Credit  
  • Diversity as a Strength  
  • Financial Sustainability for Mission Impact  

Compensation:   

Competitive nonprofit compensation, based on experience, plus a generous benefits package. 

Application: 

Visit our Careers Page to apply for this position.  This position will remain posted until filled. 

About Us: 

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.