Applications Support Technician jobs in Savannah, GA

Applications Support Analyst (1.148150.1305)

Duties:        

Focus is to proactively anticipate and meet user needs while adhering to regulatory requirements and SJ/C Strategic Information Systems goals.
The Application Support Analyst I demonstrates progressing aptitude or possesses common knowledge of software applications that integrates with those directly being supported.
Works closely with Analyst II and Analyst III.
Reviews, analyzes, and modifies application systems to include encoding, testing, troubleshooting, user security and access, and installation.
The Application Support Analyst I works collaboratively with operations managers, office managers, peers, and business units to evaluate and manage the build, use of applications, and respective interfaces.
The Application Support Analyst I is responsible for providing researched answers on systems selection, installation, operation, and on-going support of software applications.
Provides general "go-live" and "upgrade" support.
Serves as project liaison on smaller assigned projects.
Serves as resource for other application support analysts by assisting with responses to functional questions, assisting with troubleshooting and testing scenarios.
Utilizes exceptional technical writing, communication, presentation skills, and maintains documentation of all changes and decisions.
Maintains open communication with practitioners for consultations and assistance.

Requirements:

• A Bachelor’s in Information Systems is required.
• Bachelor’s Degree in another discipline will be accepted if it is supported by direct work experience in Healthcare or IT setting.
• 1-2 Years of experience in health systems functional areas or installing/maintaining computer system applications is required.
• Formal training in information systems, desktop applications, databases, software development packages and programming languages is preferred.
• Successful completion of training on Microsoft Windows operating system, Office applications, and assigned software applications is required.