Applications Systems Analyst jobs in Chattanooga, TN

POSITION SUMMARY: The Applications Business Analyst will serve as a liaison between the operational business units and the IT organization in order to provide functional solutions to business unit needs. Possesses expertise in the processes used in the business units supported, as well as an understanding of the organizations systems and capabilities surrounding the processes. Assists in defining business processes and functions. Translates high level business requirements into functional specifications and manages changes to such specifications.

The Applications Business Analyst assists in discovery, design, modeling, configuration, implementation, and enhancement of business process mapping to Mapics/XA ERP software. This position requires the ability to analyze the business and systems processes and recommend improvements and best practices that utilizes Mapics/XA solution.

DUTIES AND RESPONSIBILITIES:

• Ensure production data is accurate and processing through efficient controls.
• Ensure all production systems are up and running. If not, communicate issues, status, resolution and other pertinent issues among appropriate parties, including internal groups as well as outside contacts associated with that application or process that is being affected or may have failed.
• Work with the applications manager to coordinate third parties for applications support, updates, and upgrades, resolve issues and generate solutions to help the business.
• Actively learn about new business analytics products and processes.
• Be proficient with and maintain advanced knowledge of the in-house applications and the environments in which they operate, i.e.; XA, M-Files, SQL Server, etc.
• Respond to user requests and internal case tickets to resolve issues.
• Maintain positive relationships with all internal business users.
• Interact with business users, management and technical teams to lead development and implantation projects, maintain and support application systems, develop and refine business processes, and serve as subject matter expert for both systems and processes.
• Facilitate communication between business units and Applications from initial requirements to final implementation. Possesses a deep understanding of technological trends of the business and uses this knowledge to bring solutions to improve business results to business units and Applications leadership.
• Be knowledgeable about all aspects of the business, sales, manufacturing, and procurement and be able to actively seek out ways to automate and improve business processes.
• Provide to the business cost / benefit analysis on projects that are identified so that limited resources can be allocated to the highest return projects.
• Partner with business units process owners on requirements, processes, and systems.
• Analyze and evaluate information gathered from multiple units; resolve process and data conflict; organize and disseminate information to a more general understanding; distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
• Manage project requirements, scope, and integration testing and user acceptance.
• Produce impact analysis of business process changes to systems.
• Support end to end processes and has intermediate level understanding of system touch points.
• Participate in business process improvement meetings as needed.
• Prepare and document solution design and process maps.
• Collaborate with project teams on solution definition and validation.
• Prepare and coordinate training for end users.

QUALIFICATIONS:

Basic Qualifications:

• Bachelor's Degree, Information Systems, desirable.
• 5 -7 years Mapics/XA ERP experience (or ERP/Manufacturing). 
• Experience influencing cross-functional teams without formal authority and maintain strong working relationships.
• Effective communication skills, with the ability to engage effectively with a range of stakeholders.

WORK ENVIRONMENT:

• The performance of this position will require exposure to the manufacturing areas were all areas require the use of personal protective equipment such as safety glasses, hearing protection, steel toe shops and other mandatory safety equipment.
• For the most part, ambient temperatures with typical plant lighting and manufacturing equipment are present throughout the facility.