Applications Systems Analyst analyzes, designs, and troubleshoots an organization's information technology systems and processes to enhance efficiency, productivity, and effectiveness. Uses defined policies and procedures to evaluate and design new IT systems or enhance existing systems to integrate with current and future needs. Being an Applications Systems Analyst tests and evaluates the compatibility and integration of new systems with existing infrastructure, networks, and applications. Designs models and utilizes analysis and solution development methods, including process maps, flow charts, and diagrams. Additionally, Applications Systems Analyst supports management with project planning, risk assessment, and project tracking to deliver timely IT solutions within budget. May create coding and logic specifications for developers. Requires a bachelor's degree. Typically reports to a manager. The Applications Systems Analyst work is closely managed. Works on projects/matters of limited complexity in a support role. To be an Applications Systems Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
United Way of San Antonio and Bexar County
Job Description
TITLE:
Database and Online Applications Analyst
DEPARTMENT:
Resource Development
GRADE:
IMMEDIATE SUPERVISOR:
Chief Development Officer
EXEMPTION STATUS:
Exempt
DATE POSTED:
EXPIRES:
JOB LOCATION:
San Antonio, Texas
STARTING SALARY RANGE:
50K-60K
ABOUT US
United Way of San Antonio and Bexar County is dedicated to improving people’s lives by helping individuals and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes, and investing in programs and initiatives that help those in need and prevent problems from happening in the first place. Improving quality of life and advancing the greater good involves focusing in four Impact areas: 1) preparing children for kindergarten 2) encouraging students to graduate and reach their full potential 3) helping individuals and families become self-sufficient, and 4) providing a safety net of services for those in crisis.
JOB SUMMARY
The primary responsibility of this position is to implement and manage an all-in-one online giving platform and assist CRM management as it relates to the organization’s fundraising efforts. The platform allows donors to give, volunteer, and engage with United Way of San Antonio and Bexar County. The individual will lead the implementation, execution, and ongoing management of the platform.
The Analyst will work with the Resource Development Relationship Managers to support the organization in achieving annual fundraising goals around donor acquisition, donor retention, donor growth, as well as engagement of donors and coordinators within corporate campaigns. Work closely with the Marketing team to align the brand with the pledging system. Work closely with the Information Services team to ensure seamless data integration into the CRM database.
DUTIES AND RESPONSIBILITES
· Works with Resource Development and Marketing teams to gather specifications for the new platform. Works with platform vendor team to build the system based on UWSA specifications. Ensures ongoing enhancements and updates are made to the system.
· Documenting business practices, procedures, and processes for implementing new platform features to support organizational goals. Monitor efficiency and effective coordination of such. Monitor adherence to established data governance, privacy policies, and procedures.
· Develop a process to gather requirements for donor sites aligned with current UWSA procedures and policies. In partnership with Relationship Managers, serves as the point of contact to create corporate donor online giving sites ensuring timely feedback to donors and internal partners. Serves as the point of contact for technical problems or donations questions on the platform.
· Serve as a partner with the Resource Development team to provide product demonstrations for corporate partners.
· Manage the maintenance of donor records and online giving profiles:
o Merging existing and creating new records
o Personalizing information
o Cleansing data – eliminating duplication, entering missing data
o Document issues and solutions
o Follow up with clients as appropriate
· Working with the Information Services team, participating in, providing recommendations, and assisting with new enhancements/developments of the online giving platform.
· Maintain a strong knowledge and understanding of the functionalities of the platform to ensure it meets expectations in terms of user requirements and accessibility.
· Assist the Resource Development team with data visualization and reporting efforts across all databases. (Primarily CRM)
· Will also be trained on current CRM Database Management. Responsibilities include but are not limited to updating and adding donor and business data and accounts into the database, producing reports as requested by Resource Development, maintaining data hygiene of the database, and assisting with the existing online giving platform.
· Performs special assignments and other work, on an as-needed basis. A willingness to take on additional duties to ensure the success of the team is essential. Occasional evening and weekend work might be required.
EDUCATION AND EXPERIENCE
Education
· Bachelor’s degree required. Focus in technology, finance, computer management, business, marketing, or other related fields. Work experience may substitute for education requirements on a case-by-case basis.
Experience
· 2 years’ experience in project or process management, quality assurance desired.
· Advanced computer skills, including experience with Microsoft office products (specifically Excel, Outlook, Word, PowerPoint), required.
Special Skills
Dynamic leadership, exceptional relationship building, business development, strong written and verbal communication skills, strategic relationship management, entrepreneurship, and innovation.
BENEFITS
· Employer-subsidized healthcare plan with employer-funded HRA offered
· Group dental, vision, life insurance and other insurance products available
· Paid holidays, volunteer, days, personal days and sick leave time
· 403(b) retirement plan with employer matching available
WORK ENVIRONMENT
· Normal office environment with little exposure to dust, noise and extreme temperatures.
· Reliable personal transportation required.
· Exposure to glare from a computer.
· Weekend and evening hours required
· Work remotely as indicated by environmental factors, such as COVID-19
· Lift or move up to 20 lbs.
· Stoop, kneel, crouch or crawl
APPLY
To submit your application visit http://bit.ly/uwsajobs.
· Applications WILL NOT be accepted via email.
United Way of San Antonio and Bexar County is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information or any other status protected by federal, state or local law.
United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | www.uwsatx.org
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
Schedule:
Work Location: One location
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