Applications Systems Analyst jobs in Santa Cruz, CA

Location: Scotts Valley
Job ID: 33916

JOB POSTING

NOTIFICATIONS

Special requirements - For full consideration, applicants will be asked to provide a diversity statement (What is your experience working to advance Diversity, Equity, and Inclusion?).

Telecommuting- We are working remotely during the COVID pandemic and in the future when on-campus work is possible again positions in University Relations may be conducive to remote work.

UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.

INITIAL REVIEW DATE (IRD)

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The IRD for this job is: 05-04-2022

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

University Relations supports the teaching, research, and public service of UC Santa Cruz by making and keeping deep, heartfelt connections. Building enduring relationships among students, alumni, faculty, donors, and others is the lifeblood of our work and helps to make UC Santa Cruz a thriving community of knowledge, inquiry, public service, and social mobility.

We are a welcoming group of ambitious and creative professionals pursuing our mission in support of the university's overarching purpose. We take our work seriously because we care - but we don't take ourselves too seriously! The University Relations culture is lively and dynamic; we value collaboration; and our staff is resourceful, enthusiastic, and hard-working.

The division is a fun, friendly, and open place, and our colleagues are supportive of and positive about each other's goals and aspirations. We often jump in to help where needed, rolling up our sleeves to get the job done. We dare to approach challenges as opportunities. We seek creative ways to overcome obstacles, at times with limited resources, while keeping our eye on the objective: helping students achieve their goals, providing crucial public service, and advancing life-changing research and discovery.

We hope you are inspired by what we do and are excited to contribute to our mission. We are looking for candidates who do great work, and we hope they come from a number of different backgrounds and experiences. We aspire to build an increasingly diverse, equitable, and inclusive workplace. We encourage you to apply even if you do not believe you meet every qualification for the position but possess transferable skills and experiences.

JOB SUMMARY

Under the direction and general supervision of the URIS Associate Director, Business Analysis & Systems Support Services, the Information Systems Business Analyst is responsible for analyzing and documenting requirements for, and strategizing, overseeing, and reporting on specified day-to-day work and projects to implement, maintain, improve, and upgrade the information management technology and associated business processes and solutions that support UR in carrying out its mission.

The Information Systems Business Analyst is primarily responsible for supporting technical systems, designing and documenting processes and procedures associated with the functional use of Constituent Relationship Management (CRM) system; this includes systems administration and technical support of CRM user experience design, data entry, data quality, data integrations, data reporting, and multi-channel marketing (email, social, text), volunteer management, automated customer engagement solutions.

APPOINTMENT INFORMATION

Salary Information: Salary Range: $31.34/hour. Salary commensurate with skills, qualifications and experience.

No. of Positions: 1

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: This is a Career appointment

Job End Date: 04/30/2024, with possibility of extension

Work Location: Scotts Valley. We are working remotely during the COVID pandemic and in the future when on-campus work is possible again positions in University Relations may be conducive to remote work.

Union Representation: Non-Represented

Job Code Classification: 007583 (BUS SYS ANL 2)

Travel: Never or Rarely

JOB DUTIES

80% - Information Management Systems Analysis, Maintenance, and Technical Support

Under the direction and general supervision of the Associate Director, Business Analysis & Systems Support Services:

• Elicit and manage functional and user experience requirements for new systems being implemented:
  • Specify and document business and process requirements.
  • Work with functional teams and vendors to understand applications/solutions from a functional perspective.
  • Document all data integration and data management requirements.
  • Document application configurations, and ensure all test planning is appropriate, adequately comprehensive, and well documented.
  • Manage testing and quality assurance process and ensure this is adequately completed prior to release to production of any component.
  • Map data for API, application-based, and manually enabled data integrations (e.g. campus and 3rd party systems) for existing and new needs/business processes.
• Troubleshoot problems related to CRM systems user experience, data entry, and data interfaces/integrations. Work with technical programming staff and other business and user analysts to devise and implement solutions. Oversee testing of solutions, and directly work with and guide end-users to integrate the solutions into their business processes and/or procedures.
• Define and lead development and implementation of solutions, tools, and processes within Information Management systems to support new and/or improved procedures for the functional areas you support.
• Analyze, specify design and testing; and oversee testing of systems, processes, and reports intended to solve issues and/or provide improvements to the functional areas you support. This Involves working closely with technical and end-user staff in UR, ITS, and sometimes other campus divisions to develop functional specifications and test cases for solutions.
• Provide detailed functional specifications to technical programming staff for modifications or enhancements to existing systems for the functional areas you support. This includes defining specifications for changes in business processes and the supporting applications/systems and data reports.
• Assist in assessing the impact of CRM and integrated system upgrades and modifications on the functional areas you support.
• Investigate and report on any vendor-provided known issues that adversely impact the functional areas you support.
• Support the Associate Director, Business Analysis & Systems Support Services and other business analysts in the review of modification requests from users that may affect the technology and business processes of the functional areas you support to determine feasibility, benefit, and effort required to plan and implement.
• Work with Associate Director, Business Analysis & Systems Support Services, other business analysts, and the technical programming staff to determine which modifications should be implemented and to prioritize the requirements backlog. Develop functional specifications for the modifications and work with technical programming staff to implement modifications.
• Evaluate technical and reporting-related functionality changes of systems upgrades provided by the vendor (e.g. Salesforce, Affinaquest) as these upgrades might affect business processes. Develop specifications for any modifications that need to be made to the upgraded software and reporting in order to meet business needs. Work with technical programming and Information Management staff to plan, test, and implement the modifications.
• As trained to do so, provide systems administration and technical support of CRM user experience design, data entry, data quality, data integrations, data reporting, and multi-channel marketing (email, social, text), volunteer management, other customer engagement solutions which may be supported by URIS.

20% - Project Management Assignments

Under the direction and general supervision of the Associate Director, Business Analysis & Systems Support Services:

• Utilize industry and campus standard project management techniques and methods.
• Manage multiple projects or programs simultaneously as assigned and prioritized.
• Conduct project feasibility analyses to determine the cost and implementation timeframe for proposed projects.
• Develop project charters and/or plans to define the objectives, deliverables, approach, risk, resources, estimated cost and timeline for small projects and assist the Project Manager in developing project charters and/or plans for larger projects.
• Monitor and report project results against technical and business requirements specifications as a key member of a project implementation team.
• Develop and maintain business requirements specifications and documentation during the lifecycle of the project.
• Confer with project staff, subject matter experts, and software application vendors to develop business requirements specifications and provide advice and resolve issues throughout the assigned project life cycle.
• Provide leadership to work teams assembled to plan and implement new or improved business processes. This will involve working with staff members from a wide variety of UR and sometimes campus offices, developing project schedules, identifying tasks, tracking progress, and providing overall project management for small projects (and assisting in all of these areas on larger projects). This will frequently involve coordinating training and developing user documentation.
• Take part in weekly technical team meetings with ITS staff to ensure projects and business requirements that need ITS services and support are on track and integrated into the URIS/ITS production systems release schedule. If assigned, and when necessary, lead the agenda of these meetings to ensure URIS/ITS projects and requirements are delivered within the agreed upon timeline.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Social Sciences, Business Management, Computer Sciences or related area and / or equivalent experience / training.
• Excellent oral communication skills sufficient to articulate complex information in a way that is comprehensible to a diverse audience; and including demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
• Ability to work in a collaborative and cooperative manner, and to be an effective and productive member of a team and to maintain and develop relationships across the organization.
• Demonstrated creative problem solving ability and ability to pay close attention to detail with a high degree of accuracy and autonomy in all work. Demonstrated organization skills sufficient to establish work priorities to handle a heavy workload, maintain accurate records, and complete tasks within deadlines established by your supervisor or established guidelines in an environment with changing priorities.
• Demonstrated ability to develop and revise business processes, procedures, help and support documentation and related training materials; and to effectively participate in and oversee associated systems planning, process analysis, implementation, and upgrade projects.
• Demonstrated ability to read, learn, interpret, and apply policies, rules, and regulations governing data stewardship/governance to all work.
• Previous proven business process analysis experience and experience analyzing business needs and creating high-level and detailed functional requirements and specifications, both system (application) and data-focused (reporting & data integration) to meet those needs; the ability to develop such specifications from vague and often changing requirements.
• Experience in defining requirements for data integration between systems, data migration to a new system, and the specification of data services that include features/functions to ensure data quality and enforce business process and data governance rules/policies.
• Skilled in the use of spreadsheets, word processing, and databases and at least some experience in the use of business process modeling tools such as Visio or Lucidchart and project management tools such as Smartsheet, Asana, Atlassian JIRA, or Microsoft Project.
• Excellent written communication skills necessary to create clear, concise, and effective correspondence, procedures, and training materials.
• Thorough knowledge of Salesforce standard features and a basic understanding of Salesforce technical skills (e.g. AppExchange, object creation, configurations, reports writing, dashboards implementation, data management).
• Two years or more of business analysis experience.
• Demonstrated experience in designing and developing training curriculum and materials and conducting in-person and remote training, particularly for business process training topics.

PREFERRED QUALIFICATIONS

• Advanced knowledge of data management systems, practices and standards; and familiarity with highly complex logical data design and data mapping and/or data conversion.
• Experience in a development/advancement services unit which directly supports systems and services utilizing Salesforce.
• Technical project management experience.
• Demonstrated experience in designing and developing training curriculum and materials and conducting in-person and remote training, particularly for business process training topics.
• Experience in a higher education fundraising organization, specifically in the areas of multi-channel marketing (email, social, text), volunteer management, alumni and friends group membership management, automated customer engagement solutions, marketing and communications, and/or government and community relations.
• Salesforce Administrator certification.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to travel on behalf of University Relations business.
• Occasional nights and weekends and work over campus breaks/closures may be required.
• Ability to work on a computer for long periods of time, with or without accommodation.
• The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

HOW TO APPLY

Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.


APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=33916&PostingSeq=1

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.jeid-dd79078f223bfb4181830426591c6f58