This position is open to Alaska Residents only.
Please check our residency definition to determine if you qualify.
What you will be doing:
Dive into the exciting world of Knowledge Management Systems/Automations team as a Systems Programmer 1, where, in our dynamic team, you will be at the forefront of revolutionizing how we manage information and streamline operations. Your mission? To create an innovative audit system that breathes life into our documentation, ensuring it stays fresh and relevant. Imagine being the architect of a system that automatically assesses documents for updates or archives, keeping our knowledge repository vibrant and up-to-date.
However, that is not all. You will be collaborating closely with our ServiceNow and Endpoint Engineering teams, harnessing the power of automation to supercharge our enterprise-level operations. Picture yourself creating ingenious workflows that turbocharge efficiency, audit, and error-handling these automated processes with finesse and testing their capabilities to perfection. Here is the kicker - you will have the creative freedom to explore new avenues for automation, pushing boundaries and redefining what is possible.
But wait! There is more excitement in store for you! You will also play a vital role in maintaining and optimizing our OIT Dell Premier Page, ensuring seamless functionality and empowering our staff with efficient access and support. Partnering with our Microcomputer/Network Specialist 1/2, you will help maintain permissions, provide top-notch training for staff, and ensure smooth sailing for all who navigate this digital realm.
Are you ready to embark on this journey, which brings new challenges and innovative opportunities every day? Join us in shaping the future of Knowledge Management Systems/Automations, where your skills and imagination will propel us to new heights of success!
Our organization, mission, and culture:
The Office of Information Technology's goals are to Reduce Complexity, Improve Efficiency, and Encourage Creativity in order to securely provide better government services to all Alaskans.
The OIT/Knowledge Management/Automations section works as a team with Network Services (NS), Data Center, Policy, Strategy & Agency Services, and the State Security Office (SSO) to keep departments technologically operational and secure. They will also be working very closely with department Tier 2 staff and other OIT sections.
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AlaskaNow Knowledge Management/Automations is the go-to for establishing and guiding publishing standards for Enterprise and Departmental level articles and will maintain lifecycles of said articles by coordinating with departments to update or archive them.
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Rebuild and maintain the Knowledge Bases and promote their use for all the State of Alaska departments as a standard for all how-to guides, articles, etc.
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Establish standardized processes that can be automated for ease of use, simplification, reduction of manual steps to reduce common errors, and improving overall efficiency.
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Regularly partake in meetings with departmental representatives to determine required or wanted automated processes, take part in developing them, and ensure their successful integration in the appropriate systems.
The benefits of joining our team:
We are a dynamic, diverse, high performing team where no two days are the same. Career advancement opportunities are available. You will have the opportunity to use your technical expertise to serve some great teams of people who are dedicated to helping Alaskans in many diverse fields.
The State of Alaska offers a diverse training platform in many areas in support of your career goals, and a team dedicated to developing training plans to help you meet your career goals.
There are a multitude of advancement opportunities in the Office of Information Technology ranging from customer support, systems administration or programming, cyber security, and even networking. In this role you will have the opportunity to demonstrate your technical expertise and serve some great teams of people who are dedicated to helping Alaskans in many diverse fields.
The State of Alaska offers a competitive salary and a solid benefits package that includes retirement plans (with employer contributions), health insurance for medical/dental/vision (with employer contributions), and group based insurance benefits such as term life, short/long-term disability, pet insurance, and much more. Click on the Benefits tab of this posting to learn more.
The working environment you can expect:
The working social environment will center around telework. Regular attendance at daily/weekly meetings will be essential to stay abreast of ongoing projects.
This position is being recruited as a dual-location recruitment, and can be at either the 333 Willoughby Ave, 5th floor in Juneau, or 550 West 7th Ave, 12th Floor in Anchorage. The daily work environment is a computer/technology or business office environment. We offer flexibility and value work/ life balance:
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A hybrid telework schedule may be an option once initial training is complete.
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We offer a flex time arrangement, which allows you to earn additional leave time during heavy workload times.
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We’ll work with you on schedule adjustments for special situations.
Who we are looking for:
The person we are looking for to fill this position will encapsulate the following desired competencies to contribute to the success of the Automation & Knowledge Management Team:
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Analysis and Assessment: Uses information technology in accessing, collecting, analyzing, maintaining, and disseminating data and information.
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Analytical Thinking/Problem Solving: Uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
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Knowledge Management: Knowledge of the value of collected information and the methods of sharing that information throughout an organization.
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Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
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Creative Thinking: Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.
Special Note:
Valid Driver’s License required for travel to and from Department and OIT facilities.
Employment with the Office of Information Technology is contingent upon successfully completing and maintaining a background check and security clearance conducted by the Department of Public Safety. Fingerprinting is required.
Authority: US Federal Bureau of Investigation Criminal Justice Information Systems (FBI-CJIS); Alaska Statute (AS) 44.21 et. Seq., the Department of Administration is assigned responsibility for statewide Executive Branch automated data processing and telecommunication support; Information Security Policy (ISP) 131 Personnel Security.
Minimum Qualifications
Any combination of education and/or experience that provides the applicant with competencies in:
Hardware: Knowledge of specifications, uses, and types of computer or computer-related equipment.-
Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.
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Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.
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Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.
Equivalent to those typically gained by:
Training in computer science, information technology, or system administration – or a similar field or professional experience – that provided knowledge of systems, networking software, hardware, protocols, and scripting/automation tools.
Special Note:
“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
“Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.
Additional Required Information
At time of interview, please provide the following:
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Three (3) professional references we may contact by phone, two (2) of which must be a current or former supervisor, if not already provided in the application.
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Copies of your two (2) most recent employment performance evaluations, if available; please substitute with letters of recommendation if evaluations are not available.
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A copy of academic transcripts (unofficial are okay; please ensure that the institution name/URL is listed on the transcripts) is used to verify that you meet the minimum qualifications. If not provided, transcripts will be required prior to appointment.
APSIN CLEARANCE
Due to the nature of the work of the Office of Information Technology and access to the Alaska Public Safety Information Network (APSIN) at the workplace, the individual who is selected for this position will be required to pass a background investigation and may be re-fingerprinted. Full disclosure of ALL past criminal convictions (both misdemeanor and felony, including suspended impositions of sentence) at the time of application is required. Convictions may lead to disqualification due to the requirements necessary to access these systems.
Employment with the Office of Information Technology is contingent upon successfully completing and maintaining an APSIN background check and security clearance conducted by the Department of Public Safety. Fingerprinting is required.
A valid driver's license is required.
Please read the below information carefully. This applies to your application submission.
WRITING SAMPLE
A writing sample is required as part of the application process for this position. Writing samples may include documentation such as requirements specifications, manual test scripts, release notes, API, standard operating procedures, technical policies, FAQs, user manuals, knowledge base articles, and diagram examples you’ve developed. A cover letter or a resume attachment will not be considered for this writing sample requirement.
This is a MUST, not including a writing sample may result in an incomplete application determination. Writing samples will be evaluated on communication ability for technical and non-technical topics, whether it clearly documents and identifies the problem and resolution, and whether it is detailed and well organized. Your writing sample will be reviewed and used to help determine which applicants will advance to the interview state of the recruitment and selection process.
SUPPLEMENTAL QUESTIONS
For your application to be evaluated, you must answer the Supplemental Questions.
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants
must meet Alaska Residency Requirements in order to be considered for employment at this time.
WORK EXPERIENCE
Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer’s name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
NOTICE
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
Contact Information
For specific information in reference to the position, please contact the hiring manager:
Rueben Summerfield, Data Processing Manager 1
Phone: 907-267-2211
rueben.summerfield@alaska.gov