Art Services Supervisor supervises all phases of creative development work from concept to completion. Oversees the creation of art, photo, copy, and layout project deliverables. Being a Art Services Supervisor ensures that all policies and standards that reinforce the organization's branding strategy and quality goals are followed. Supports a team of designers, copywriters, project managers and vendors with tools and resources required to complete assignments. Additionally, Art Services Supervisor monitors daily work progress and schedules, resolves issues to meet all production timelines. Typically requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Art Services Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Art Services Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Launched in 2019, we sell to the trade only producing and distributing framed art prints to the interior design and furnishings industries. In addition to our 100,000 sf headquarters located in the trendy Upper Westside, we also maintain two additional trade showrooms. We offer an opportunity to grow as our company grows, take ownership and shape the current role as needed.
The Client Services Specialist role is a critical position within our organization, responsible for ensuring seamless coordination between sales, order processing, and customer satisfaction. This role requires a combination of excellent communication skills, attention to detail, and a strong focus on customer service. The primary objective is to facilitate the smooth processing of sales orders from initiation to fulfillment while providing exceptional support to customers throughout the process.
1. Sales Order Processing:
- Receive, review, and process incoming sales orders accurately and efficiently.
- Ensure all orders are entered into the system promptly and with precise details.
- Coordinate with sales representatives, customers, and other relevant departments to resolve any order discrepancies or issues.
2. Order Tracking and Monitoring:
- Monitor order status and track shipments to ensure timely delivery.
- Proactively communicate any delays or potential issues to customers and internal stakeholders.
- Work closely with logistics and warehouse teams to prioritize orders and expedite delivery when necessary.
3. Customer Service:
- Serve as the primary point of contact for customer inquiries related to orders, products, and delivery.
- Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
- Address customer concerns or complaints effectively, striving to achieve satisfactory resolutions.
4. Documentation and Reporting:
- Maintain accurate records of all sales orders, correspondence, and customer interactions.
- Generate reports on order status, fulfillment metrics, and customer satisfaction as required.
- Identify trends or recurring issues and provide insights to improve processes and enhance customer experience.
5. Cross-functional Collaboration:
- Collaborate with sales, marketing, operations, and other departments to streamline processes and optimize workflow.
- Share customer feedback and insights with relevant teams to drive product improvements and service enhancements.
- Actively participate in team meetings, training sessions, and process improvement initiatives.
- Proven experience in sales order management, customer service, or a related field.
- Excellent communication skills, both verbal and written, with a strong emphasis on customer interaction.
- Detail-oriented and organized, with the ability to multitask and prioritize tasks effectively.
- Proficiency in using CRM software, order processing systems, and Microsoft Office Suite.
- Problem-solving mindset and ability to work well under pressure in a fast-paced environment.
- Customer-centric approach with a commitment to delivering exceptional service.
- Bachelor’s degree in business administration, marketing, or a related field preferred.
Note: This job description is intended to outline the general responsibilities and requirements of the position. Specific duties may vary based on organizational needs and priorities.
Job Type: Full-time
Pay: $39,000.00 - $45,000.00 per year
Benefits:
Schedule:
Experience:
Work Location: In person
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