Art Services Supervisor supervises all phases of creative development work from concept to completion. Oversees the creation of art, photo, copy, and layout project deliverables. Being a Art Services Supervisor ensures that all policies and standards that reinforce the organization's branding strategy and quality goals are followed. Supports a team of designers, copywriters, project managers and vendors with tools and resources required to complete assignments. Additionally, Art Services Supervisor monitors daily work progress and schedules, resolves issues to meet all production timelines. Typically requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Art Services Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Art Services Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Want to be part of something SPECTACULAR in the Smokies? Imagine a rewarding job, working with the nicest people, surrounded by the best views Gatlinburg has to offer! Our award-winning theme park creates unique outdoor experiences at the top of the Smoky Mountains and we want YOU to be a part of it!
Join the Anakeesta family, build your career and discover the magic in the mountains!
Anakeesta is seeking a Guest Service Supervisor. They are the first point of contact with our guests and represents our image to the public. This role oversees the guest service and ticketing team. They are our ambassadors of adventure, entertainment, magic, and excitement, providing a memorable representation of the experiences to be had at Anakeesta!
Responsibilities
Interview, train, and develop associates to assist in the day-to-day operations.
Review schedule to make sure the department is staffed properly, and it is published in a timely manner.
Ensure that ticket sales agents are efficiently processing ticket, season pass, and activity sales.
Ensure the staff are aware of what attractions are open, what attractions are closed and why, ensuring that they have scripts that assist them in providing informative and appropriate answers.
Maintain cleanliness of all areas visible to guests.
Ensure opening/closing procedures and checklists are completed.
Updating all the information spreadsheets needed for company/department tracking of sales and visits.
Work with other departments to provide the best guest services possible.
Work with VIP guests to ensure that they move through the system promptly.
Assist with budgets and forecasting to hit budget numbers.
Ensure all staff are trained to help with the control and efficiency of the ticket lines, lift lines, and crowd control.
Counsel staff members when needed.
Record information and complete Incident Injury Reports. Notifies Director and Manager of Guest Services, MODs, and Safety Manager of all incidents.
Ensure that all staff are greeting and engaging with guests.
Ensure that all scanning locations are operational and accurate for head count.
Monitor all comments and complaints and respond within 24hrs, reaching out to the department heads to inform them on the comment/complaint for training purposes.
Other duties as assigned.
Exceptional communication skills, leadership, problem solving, and organizational skills.
Previous supervisory experience preferred
Relevant work experience in sales, guest services in the hospitality, theme park or travel/tourism market preferred
Ability to perform multiple tasks in a fast-paced work environment, have a sense of urgency to complete projects and be detail oriented required
Professional, friendly, and a positive-solution oriented attitude required
Experience in training, development and counseling of employees
Available to work days, nights, weekends and holidays
Physical Requirements
Able to lift up to 15 lbs.; can push, pull, grasp, lift, kneel, stoop, climb, balance, crouch, and crawl
Must be able to stand and/or walk for long periods of time on uneven ground
Must be able to sit at a desk and computer workstation for up to 8 hrs a day
Able to work in all-weather conditions.
Perks
Work with an enthusiastic team and create lasting memories
Free parking
Competitive pay
Paid time off
Medical, dental, and vision Insurance
Life insurance
401K
Free admission for employees and their immediate family
Employee discounts on food and merchandise
Generous pass exchange program with area attractions
If you believe you meet the qualifications above and have an interest in joining the Anakeesta team, please apply online.
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