Assistant Restaurant Manager jobs in New London, CT

Position: Assistant Manager Chick-fil-A

Location: Mohegan Sun, CT

Salary: $18.00 and competitive based on experience

Metz Culinary Management is growing. In partnership with Chick-fil-A in the Mohegan Sun Resort, we have an opening for an Assistant Manager/Supervisor with experience in a retail, fast-food setting who shares our passion for Food and Service.

The Management Team Member leads the day-to-day operations, driving results through establishing vision, team development, customer experience, sales and brand growth, and financial return. 

Duties & Responsibilities:

· Operations Management Experience

· Food Safety Knowledge 

· Quality Management

· Staffing, Employee Training and Management 

· Guest Experience Management

· Cost control

· Ordering, Stock Rotation

· Cleanliness, safety, and maintenance management

· Ongoing Management Training

· Conduct pre-shift  huddles

· Frequently interacts with Guests to ensure they receive the Chick-fil-Hospitality experience; follows up on any issues and complaints they may have.

· Maintain an accurate and up-to-date staffing plan for department staffing needs.

· Staff, train, and develop hourly Team Members through ongoing feedback and coaching, establishing performance expectations, and conducting performance reviews regularly.

· Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork

· Identify operational opportunities to build sales and control costs; develop and implement plans to address opportunities (i.e., R&M, marketing).

· Prepares schedules and ensures that their team is staffed for all shifts.

· Prepare end-of-shift reports.

· Directly supervise Team Members, coaching, correcting behaviors as needed, and providing recognition to improve performance continuously.

· When acting as Manager on duty, oversee the restaurant’s operations and conduct root cause analysis to guarantee operational efficiency and an excellent Guest experience.

· Ensure great food is served to every Guest by managing all Team Members.

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