Assoc. Professor - History teaches courses in the discipline area of history. Develops and designs curriculum plans to foster student learning, stimulate class discussions, and ensures student engagement. Being an Assoc. Professor - History provides tutoring and academic counseling to students, maintains classes related records, and assesses student coursework. Collaborates and supports colleagues regarding research interests and co-curricular activities. Additionally, Assoc. Professor - History typically reports to a department head. Requires a PhD or terminal degree appropriate to the field. Has considerable experience and is qualified to teach at undergraduate and graduate levels and conducts research and case studies in field of interest and may publish findings in trade journals or textbooks. (Copyright 2024 Salary.com)
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What success looks like in this role:
OverviewSteady State Knowledge Manager will own the Steady State Knowledge Management on behalf of an account for all participants and teams using such knowledge.
They will be the SPOC to account and client for KM activities and responsible for ensuring all KM activities are carried out according to the approved Account KM Plan
SkillsIndividuals who carry out the role of a Knowledge Manager should have the following key skills
The current scope of a Service Desk Knowledge Manager in regards to Knowledge Management is
You will be successful in this role if you have:
Communications* Typically requires a minimum of 5 years of related experience with a Bachelor's degree
* Prior experience working in hardware break and fix, installation and desk side software support and service desk support.
* Has experience supporting teams of customer engineers in either specific installation or equipment refresh projects or ongoing break and fix support.
* Knowledge of desktop operating systems, networking fundamentals and requisite call management systems. Ability to demonstrate time management skills.
* Ability to work with technical documentation, statements of work, and contract requirements.
* Ability to work with team members, peers and external clients. Must be able to work to specific service level agreement (SLA) requirement.
* Familiarity with Microsoft office suite, project management tools, networking protocols and standards.
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