Assoc. Professor - History jobs in Minneapolis, MN

Assoc. Professor - History teaches courses in the discipline area of history. Develops and designs curriculum plans to foster student learning, stimulate class discussions, and ensures student engagement. Being an Assoc. Professor - History provides tutoring and academic counseling to students, maintains classes related records, and assesses student coursework. Collaborates and supports colleagues regarding research interests and co-curricular activities. Additionally, Assoc. Professor - History typically reports to a department head. Requires a PhD or terminal degree appropriate to the field. Has considerable experience and is qualified to teach at undergraduate and graduate levels and conducts research and case studies in field of interest and may publish findings in trade journals or textbooks. (Copyright 2024 Salary.com)

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Service Delivery Assoc 1
  • Unisys Corporation
  • Hopkins, MN FULL_TIME
  • JOB DESCRIPTION

    We Believe in Better!

    We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.

    At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

    Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our . Simply put, we believe in better lives. Join us!

    Learn more about Unisys and our key solution offerings: , , ,

    What success looks like in this role:

    Overview

    Steady State Knowledge Manager will own the Steady State Knowledge Management on behalf of an account for all participants and teams using such knowledge.

    They will be the SPOC to account and client for KM activities and responsible for ensuring all KM activities are carried out according to the approved Account KM Plan

    Skills

    Individuals who carry out the role of a Knowledge Manager should have the following key skills

    • Strong communication and client management skills - able to engage with clients, account leads, Unisys resources, both call and F2F and deal with complex situations
    • Act as the Lead KM when required (varies by account) and/or support the Lead KM as required (varies by account)
    • "Proficient" in English writing skills - able to write clear articulated knowledge articles
    • Good Analytical & Problem Solving Skills
    • Ability to multi task with broad scope situations - this is not a transactional role
    • Have an understanding of project management methods and controls and able to work in a global team environment
    • Self Sufficient - able to carry out normal day to day work without supervision
    • Good understanding of the principles & practices of knowledge management
    • Work at the level of an SME and Team Lead to collaborate better with SD Operations (SD Ops)
    • Experienced in the use of KM tools, and understanding of knowledge structures and use is an added advantage. Some of the important tools are
      • ServiceNow Knowledge Module
      • Adobe HF
      • Remedy KM
      • SharePoint
    Scope

    The current scope of a Service Desk Knowledge Manager in regards to Knowledge Management is

    • Self Help (resolution knowledge)
    • Service Desk (L1, L2 etc.) (procedural/process and resolution)
    • Unisys Resolvers (resolution and reference)
    • Client Resolvers (resolution)
    • Client Approvers (KM Process)
    • MIM
    • Change Management
    • Problem Management
    • KM Projects - working with clients, accounts, product teams on the introduction of new products and process improvement
    Activities & ResponsibilitiesResponsible for Managing KM RFC process
    • Respond to all new requests, assessing change required.
    • Update RFC portal with status
    • Maintain Change Log for Audit
    • Meet and co-coordinator with requestors to clarify and assure knowledge and other stakeholders for additional information
    • Carry out appropriate approval activities with clients and other stakeholders, especially relating to Self Help
    • Update/Create/Delete knowledge as appropriate
    • Provide monthly RFC reporting activities
    Manage Procedural and Resolution Knowledge for the account aligned
    • Create/Update/Retire Knowledge Articles with RFC process
    • Ensure Knowledgebase Article's integrity and quality are standardized
    • Collaborate to carry out proactive regular reviews on agreed periodic timescale for quality , issues (content validity and Quality including broken links, ownership, etc.)
    • Liaise with client/account to review client owner articles
    • Keep up to date with changes to Knowledgebase tooling and ensure any changes are applied (Example: Higher version of ServiceNow or different Tools)
    Regular Reporting
    • Production of contractually required reports
    • Analyse reports for anomalies and remediate as needed
    • Present findings to clients/accounts as required
    • Where end user feedback is received respond appropriately and resolve any identified issues
    • Ensure Quarterly Surveys are requested and completed.
    Drive Innovation and Improvements
    • Work with Trainer, QA as Knowledge Manager to improve the overall Quality of Service for Service Desk operations.
    • Work with all support teams (SDA, CM and PM) to identify new knowledge needs and drive 'shift left'
    • Monitor and identify opportunities for innovation and improvements within the scope of KM through observation and engagement with other knowledge users.
    • Work with other stakeholders to monitor tickets and where appropriate instigate activity to create new knowledge
    • Provide Best Practice advice to other members of GKM
    • Working with clients on the expansion into self-help usage
    Support Global Team Work
    • Support Global initiatives such as use of Generic article creation and use.
    • Comply with Global Standards and Policies
    • Regularly review Global communications to ensure you are up to date with latest best practices and apply any that apply to your account
    • Escalate to Core Team members or Regional Knowledge Manager any solution issues which impact the account.
    • Support Audit (Internal, Client or ISO) activities where required

    You will be successful in this role if you have:

    Communications
    • Preparation and provision of regular 'newsletters' on recent changes to HF/KB (dependent on
    • Preparation and presentation to client/account of monthly activity
    • Management and update of client and service desk SharePoint Sites
    • Maintain client/account contact lists on Client Workspace
    • Update GKM Information Base as required to ensure correct knowledge is available for decision making.

    * Typically requires a minimum of 5 years of related experience with a Bachelor's degree

    * Prior experience working in hardware break and fix, installation and desk side software support and service desk support.

    * Has experience supporting teams of customer engineers in either specific installation or equipment refresh projects or ongoing break and fix support.

    * Knowledge of desktop operating systems, networking fundamentals and requisite call management systems. Ability to demonstrate time management skills.

    * Ability to work with technical documentation, statements of work, and contract requirements.

    * Ability to work with team members, peers and external clients. Must be able to work to specific service level agreement (SLA) requirement.

    * Familiarity with Microsoft office suite, project management tools, networking protocols and standards.


    Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity

     

  • 17 Days Ago

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4-Month Adjunct Faculty In History
  • University of St Thomas
  • Minneapolis, MN OTHER
  • OVERVIEW THE UNIVERSITY Established in 1885, the University of St. Thomas is located in the major metropolitan area of Minneapolis-St. Paul and is Minnesota’s largest private university. Its 10,000 st...
  • 22 Days Ago

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Upper School History Teacher
  • Groves Learning Organization
  • Saint Louis, MN FULL_TIME
  • Upper School History Teacher SUMMARY We are excited to tell you more about this unique opportunity! Groves Academy is a non-profit organization that transforms lives through education. We have experti...
  • Just Posted

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National History Day Mentors
  • Metropolitan State University
  • Saint Paul, MN FULL_TIME
  • Major job duties Assist with middle/high school student's history project such as identifying topic, helping with citation, and othersWork closely with middle/high school teachers to ensure student's ...
  • 11 Days Ago

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UTS Service Delivery Assoc 2
  • Unisys Corporation
  • Hopkins, MN FULL_TIME
  • JOB DESCRIPTION We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives t...
  • 1 Month Ago

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Adv. Placement European History and US History Teacher - LTS
  • Lakeville Area Public Schools
  • Lakeville, MN FULL_TIME
  • JobID: 4315 Position Type: Secondary Teachers/Social Studies Instructor Date Posted: 1/16/2024 Location: Lakeville North High School Date Available: 03/01/2024 Closing Date: open until filled Lakevill...
  • 2 Days Ago

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0 Assoc. Professor - History jobs found in Minneapolis, MN area

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Sleep Surgeon (Assistant or Associate Professor)
  • University of Minnesota Physicians
  • Minneapolis, MN
  • University of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinic...
  • 3/29/2024 12:00:00 AM

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Faculty Physician - Cardiologist: Electrophysiology (Assistant, Associate, Full Professor)
  • University of Minnesota Physicians
  • Minneapolis, MN
  • University of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinic...
  • 3/28/2024 12:00:00 AM

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Department of Art Lecturer Pool
  • University of Minnesota
  • Saint Paul, MN
  • Apply for Job Job ID 333767 Location Twin Cities Job Family Education-General Full/Part Time Part-Time Regular/Temporary...
  • 3/27/2024 12:00:00 AM

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Adjunct Instructor
  • University of Minnesota
  • Saint Paul, MN
  • Apply for Job Job ID 355923 Location Twin Cities Job Family Academic Full/Part Time Part-Time Regular/Temporary Regular ...
  • 3/27/2024 12:00:00 AM

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Open Rank Advanced Assistant Professor or Tenured Associate/Full Professor
  • University of Minnesota
  • Saint Paul, MN
  • Apply for Job Job ID 357115 Location Twin Cities Job Family Academic Full/Part Time Full-Time Regular/Temporary Regular ...
  • 3/27/2024 12:00:00 AM

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Assistant Professor- Medicinal Chemistry
  • University of Minnesota
  • Saint Paul, MN
  • Apply for Job Job ID 356645 Location Twin Cities Job Family Academic Full/Part Time Full-Time Regular/Temporary Regular ...
  • 3/27/2024 12:00:00 AM

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Faculty Position - Vascular Surgery (Assistant or Associate Professor - Academic or Master Clinician Track)
  • University of Minnesota Physicians
  • Minneapolis, MN
  • University of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinic...
  • 3/25/2024 12:00:00 AM

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Assistant Professor
  • Careerbuilder
  • Saint Paul, MN
  • Job Title Assistant Professor Agency Prairie View A&M University Department College Of Nursing | Graduate Nursing Progra...
  • 3/25/2024 12:00:00 AM

Minneapolis (/ˌmɪniˈæpəlɪs/ (listen)) is the county seat of Hennepin County and the larger of the Twin Cities, the 16th-largest metropolitan area in the United States. As of 2017, Minneapolis is the largest city in the state of Minnesota and 45th-largest in the United States, with an estimated population of 422,331. The Twin Cities metropolitan area consists of Minneapolis, its neighbor Saint Paul, and suburbs which altogether contain about 3.6 million people, and is the third-largest economic center in the Midwest. Minneapolis lies on both banks of the Mississippi River, just north of the riv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Assoc. Professor - History jobs
$69,412 to $119,965
Minneapolis, Minnesota area prices
were up 1.4% from a year ago

Assoc. Professor - History in Springfield, MO
John Paul Hill is an Associate Professor of History at Warner University.
January 28, 2020
Assoc. Professor - History in Middlesex, NJ
“They could really make history come alive,” Hill said.
December 31, 2019