Department Code
23623-1009
Department
Office of Financial Aid
Job Title
Assistant Director of Financial Aid
Pay Range
$58,500 - $62,400
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Hours
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Unionized Position Code
Not Applicable
Job Description
The Assistant Director will supervise five financial aid counselors who are responsible for a population of approximately 2,500 students receiving some form of financial aid. They will provide training and support to the counselors as they perform needs analysis to determine federal and institutional eligibility and use professional judgement to make appropriate adjustments. The Assistant Director will be expected to ensure the counselors are completing their work efficiently, providing excellent customer service to students and families, as well as maintaining a positive work environment. The Assistant Director will manage Satisfactory Academic Progress for all undergraduate main campus students, including training, escalations, and appeals. They will also manage several scholarship programs as well as appeals for students who lose eligibility for their scholarship. The Assistant Director will also serve as a resource to staff both inside and outside the Financial Aid Office.
Qualifications
- Bachelor degree required.
- Master’s degree preferred.
Job Specific Qualifications
- Knowledge of federal and state regulations required.
- Progressive experience in financial aid including supervising staff required.
- Microsoft products experience needed, PeopleSoft preferred.
- Excellent communication skills, attention to detail, and ability to analyze data for program evaluations.
Responsibilities
- Support and train five financial aid counselors. Ensure counselors are aware of financial aid cycle responsibilities and expectations throughout the year. Provide new staff and continuing staff training to ensure staff can effectively and efficiently complete their jobs while staying current with financial aid regulations. Assist counselors with overflow work and student/family escalations.
- Manage several internal scholarship programs such as, but not limited to Say Yes, Coronat, Scholarship in Action, Junior Achievement, Invest in Success, Remembrance Scholarships, and AmeriCorps. This position also handles all appeals for students who lose eligibility for their merit scholarship.
- Advise students and parents regarding Syracuse University financial aid awarding, review CSS Profiles and complete Federal verification through the application process. Participate in FAFSA filing events and financial aid information sessions both on and off campus.
- Provide oversight and day-to-day management of Satisfactory Academic Progress for all undergraduate main campus students, including training, escalations, and appeals. This includes coordinating a SAP appeals committee with members from throughout the university and conducting meetings with the committee weekly.
- Responsibilities also include reviewing reports to administer aid for the assigned scholarship programs and to ensure compliance maintained should any adjustments occur with student financial aid packages with new information.
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.