Associate Housing Director jobs in Santa Barbara, CA

Overview

Nestled between the Pacific Ocean and the Santa Ynez Mountains in the historic hideaway of Hope Ranch, La Cumbre Country Club offers an extraordinary golf experience, exceptional amenities, and unparalleled comfort in the heart of the American Riviera.

Santa Barbara is known for its perfect weather, outdoor activities, and casual yet elegant beach town charm.

La Cumbre’s golf operation’s core values are integrity, accountability, collaboration, and continuous improvement. We are honest and authentic in all our interactions.

We are accountable to each other, ourselves, and our values. We collaborate to build something bigger and better than we could alone.

The Assistant Golf Professional position at La Cumbre Country Club is an incredible opportunity for an enthusiastic and motivated golf professional.

This position requires a blend of expertise in golf operations, instruction, and customer service. The ideal candidate will bring a passion for the game of golf, a commitment to excellence, and a proven ability to manage diverse aspects of club operations.

Outstanding communication and interpersonal skills will be instrumental in achieving success at La Cumbre.

Experience Required

High school diploma or general education degree (GED); college degree preferred. PGA Membership or PGA PGM Associate Program Level 2 or greater.

Minimum three years of related experience and training; or equivalent combination of education and experience. High-end private golf club experience preferred.

Essential Responsibilities

Golf Operations Management : Oversee daily golf operations while ensuring impeccable execution of all golf-related activities.

This includes management of the first tee, tee sheet, golf shop, practice areas, golf cart fleet, golf bag storage, cart facility, outside services team, and all other golf facilities / areas.

Provide excellent leadership to team members and customer service by greeting / assisting members / guests, selling merchandise, answering phones, and proactively addressing the needs of members and guests.

• Team Leadership and Staff Development : Provide supervision, leadership, and training to the outside services staff. Foster a culture of professionalism and outstanding customer service.
• Tournament and Event Coordination : Assist in planning, organizing, and executing golf tournaments and special events.

Collaborate with the Head Golf Professional and other departments for scheduling, preparation, and seamless on-site management.

Instruction and Player Development : Develop and conduct comprehensive golf instruction programs including individual coaching, group clinics, and a junior golf program.

Perform club fittings and club repair services as necessary.

Member Engagement and Growth : Implement strategies to enhance member / guest satisfaction and increase engagement. Play golf with a wide array of members.

Manage play and build rapport with the members / guests on the first tee and while driving the course.

Retail and Merchandising : Focus on delivering an exceptional shopping experience for members / guests. Maintain the appearance of the golf shop by regularly cleaning and organizing to create an immaculate workspace and professional environment.

Assist in inventory control and merchandise ordering.

Marketing and Promotion : Collaborate with the director of communications to promote the club's offerings effectively.

Utilize digital platforms to increase visibility and participation in club programs and events.

Technology and Systems Utilization : Utilize golf-related technology systems for efficient operation. Stay abreast of industry advancements in software and equipment.

Stay updated with industry trends, golf technology, and teaching techniques.

Additional Responsibilities :

• Proactively address member / guest concerns to ensure a high quality of service.
• Regularly update skills and knowledge in golf instruction and operations.
• Represent the club in professional golf events and associations.

Job Knowledge, Skill, and Ability Preferences :

• Demonstrated leadership ability including skills to communicate and express ideas and directives clearly to other staff members.
• Excellent problem analysis and problem-resolution skills
• Superior multi-tasking, organizational and time management skills to ensure a quick response to members’ / guests’ needs.
• High level of active listening skills and customer service skills, which includes the ability to resolve issues / complaints with tact and diplomacy.
• Strong written and verbal communication skills
• Strong leadership and people management skills
• Professional and courteous demeanor
• Ability to create high performance teams and to be a strong team player.
• Demonstrate a strong commitment to the golf operation’s core values.
• Computer proficiency in Microsoft products such as Word, Excel, Publisher, PowerPoint, and Microsoft Outlook.
• Advanced understanding and proficiency utilizing Golf Genius for golf events.
• Experience operating NorthStar software preferred.

Physical Demands :

Frequently stands for extended periods of time. Regularly lifts up to 50 pounds. Commonly works in outdoor weather conditions.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Benefits

Base Salary : $65,000-$75,000 per year

Housing Allowance

90% of Lesson / Clinic Income

Continuing Education Reimbursement (Annual allowance TBD)

Medical, Dental, Vision, 401K offered

PGA Dues Paid

Phone Reimbursement

Last updated : 2024-04-24