Responsible for supervising scheduled shifts and ensuring Guests receive a Fridays Style dining experience characterized by a fun atmosphere and great tasting food and drinks, prepared and served safely.
COACHING FOR PERFORMANCE: Spends time guiding, teaching and providing clear and directed feedback to your team to help them grow and succeed.
· Provides ongoing guidance and direction to help Team Members reach their full potential.
· Gives honest feedback that is specific, timely and action-oriented.
· Promptly recognizes and encourages effective performance.
· Helps to develop and execute plans for each Team Member that maximize strengths and improve weak areas.
· Ensures Team Members are given challenging assignments to help them learn new skills that can prepare them for the next level.
· Takes a hands-on approach to developing others by providing clear examples of desired behaviors to ensure understanding.
LEADS AND INSPIRES OTHERS: Sets the example for the team by living the TGI Friday’s credo and values; effectively influences and motivates them to reach goals.
· Acts with integrity in all dealings; demonstrates consistency in words and actions.
· Demonstrates genuineness, openness, and approachability and consistently treats all Team Members and Guests with dignity and respect.
· Effectively manages stress level during difficult situations.
· Demonstrates the ability to understand and adjust leadership style to fit others’ needs.
· Rallies and harnesses the energy of the restaurant by being present, upbeat and engaged.
· Frequently and genuinely acknowledges and rewards strong performance.
· Treats all employees in a fair and consistent manner.
COMMUNICATION: Keeps everyone on the same page through frequent information sharing and open dialogue
· Encourages open, honest and timely communication among Team Members.
· Fosters frequent dialogue between the FOH and BOH staff.
· Demonstrates effective listening by being available to Team Members and responding to needs and concerns.
· Communicates the “why” behind important goals and initiatives to gain buy-in.
· Respects the opinions of others; listens to comments and concerns with an open mind.
· Holds frequent meetings where information is shared freely by staff.
· Takes advantage of opportunities to engage in one-on-one communication.
MANAGING EXECUTION: Enforces performance standards and follows up relentlessly to ensure accountability for top quality results.
· Ensures 100% compliance with standard operating procedures.
· Enforces high standards and always looks to raise the bar.
· Holds Team Members Accountable to meet obligations.
· Confronts sub-par performance directly and holds people accountable for making improvements.
· Makes tough but necessary decisions in regards to discipline.
· Sets clear expectations and goals and holds others accountable for achieving them.
· Identifies and corrects mistakes immediately to provide hands on learning experiences.
PASSION FOR THE GUEST: Ensures that every action and decision leads to an exceptional Guest experience Maintains visibility within the restaurant; models exemplary hospitality by engaging regularly with the Guests and interacting in a positive, sincere manner.
· Encourages Team Members to focus efforts and attention on going above and beyond to exceed Guest expectations and create repeat visits.
· Effectively balances Guest needs with TGI Friday’s business needs.
· Utilizes Guest feedback to improve the Guest experience.
· Shows awareness of Guest needs and expectations; prevents problems before they occur.
· Follows up to ensure that Guest issues and complaints are addressed and resolved promptly.
· Shows attention to food quality/appearance, ticket times, and the fine details that define the overall Guest experience.
DECISION MAKING & PROBLEM SOLVING: Thinks problems through, acts with urgency and always keeps the best interests of the brand at heart when making decisions.
· Able to digest information quickly, boil it down, and identify relevant issues.
· Finds root causes in order to develop workable solutions to problems.
· Draws important connections and considers both short and long-term implications of decisions.
· Right or wrong – shows the willingness to make the call and accepts responsibility for decisions and results.
· Evaluates various solutions to problems before taking action.
· Acts quickly and decisively when needed based on the need and urgency of situation.
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0 Associate Product/Brand Manager jobs found in New Orleans, LA area