Associate Registrar jobs in Spokane, WA

Description

SUMMARY STATEMENT & PURPOSE:

Our registrars play a vital role in our organization as they are often the first point of contact for patients and people presenting in our clinics. Primary duties include greeting customers, verifying insurance, completing necessary paperwork, collecting any payments due, and directing patients to appropriate area. Upon checkout, registrars may schedule upcoming appointments based on provider recommendations and provide patients with appointment cards.

ESSENTIAL DUTIES & RESPONSIBILITES:

1. Checks patients in and out and completes any necessary paperwork. 
2. Schedules any necessary appointments.
3. Verifies and updates demographics information in practice management system to assist in the timely billing and communication with patients.
4. Performs insurance eligibility checks and obtains referrals and authorizations as required. 
5. Maintains communication with provider's area regarding pertinent patient information.  
6. Collects patient payments and accurately balances deposit/batches daily. Responsible for balancing cash box and making change from daily deposit, when necessary.
7. Maintains positive communication with manager, physicians, clinic administration, and co-workers to assure delivery of quality patient services. Keeps supervisor informed of problems, issues, or workflow management concerns.
8. Participates in monthly staff meetings and other skill or business-related education as required.

Pay Scale: $17.50 - $26.26

Requirements

MINIMUM QUALIFICATIONS:

• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed. 
• Strong customer service skills and patients/customer centered focus in positive manner in all situations.
• Excellent communication skills (telephone, written, inter-personal and customer-relation)
• Must be able to stay focused in a busy office type setting.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

PREFERRED QUALIFICATIONS

• Previous experience in scheduling and/or registration in a medical office

PHYSICAL DEMANDS:

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. 

While performing the duties of this Job, the employee is regularly required to sit, stand, pull/push, carry, grasp, reach, talk, and hear. The employee is frequently required to walk and lift. The employee is occasionally required to climb, stoop/crouch, and crawl. 

Specific vision abilities required by this job include close vision, with or without corrective lenses; peripheral vision; depth perception, and ability to adjust focus.

All employees of Spokane Eye Clinic who have direct or indirect access to patient health information must treat that information with the strictest confidentiality. Any unauthorized access, modification, disclosure, or casual discussion of such information shall be considered a violation of the policy and may be grounds for disciplinary action, up to and including termination of employment. 

I understand that I may be assigned other duties, in addition to, or in place of, those described previously. I also understand that the essential duties of this position may change at any time, according to the needs of Spokane Eye Clinic.