Auditing Project Lead jobs in Saint Louis, MO

Project Lead, Client Onboarding

The Project Lead is a highly detailed project expert responsible for the success of new client implementations and benefit changes for existing clients. The Project Lead manages a variety of complex client set-up requirements, is an expert communicator, ensures that project plans are followed consistently/accurately and holds others accountable to very high standards and metrics. The Project Lead is the ultimate client-facing role within RxBenefits’ operational functions. They are responsible for organizing, communicating, and outreach to our Employee Benefit Consultants (EBCs) and clients. The Project Lead will be responsible for project execution and managing a successful workflow on behalf of a new or existing client.

Job Responsibilities Include:

• Oversee multiple client projects simultaneously while ensuring all project plans are timely and accurately documented
• Project focus includes but is not limited to: new client implementations, medical vendor changes, eligibility vendor changes, TPA changes, PBM to PBM transitions, and other complex client requests
• Ensure all client projects are delivered on time
• Actively communicates to internal/external stakeholders including project status updates, active and potential risk, and outstanding deliverables
• Ensure resource availability and allocation
• Schedule and participate in client and vendor calls as needed
• Develop an outstanding relationship with clients and Employee Benefit Consultants that is founded in trust and project execution
• Proactively reviews existing project workflows and communicates process improvement opportunities
• Utilize project management expertise, combined with RxBenefits product knowledge, to ensure client/EBC intent is accurately captured and implemented
• Develop and maintain active lines of communication with Account Management, Business Development, other internal departments and all stakeholders throughout the client project life cycle, including status of reports on project milestones, scope changes, risks and actions
• Track and log defined tasks and deliverables within Clarizen
• Appropriately support the risk management team and the Client Command Center process
• Meet KPI goals as defined by Operations leadership and department

Required Skills/Experience Include:

• Bachelor’s degree preferred and 3 years of benefit implementation or project management experience
• Proven success in a client facing position is desired
• Employee benefits experience required, pharmacy experience a plus
• Strong facilitation skills that will drive the project outcome to exceed customer expectations
• Experience with project management software desired
• Exceptional partner in collaboration with others
• Process minded individual who understands the importance of following a consistent process to maximize efficiency & quality
• Solid organizational skills including time management, attention to detail, and ability to manage multiple competing priorities effectively
• Demonstrated ability to address and manage conflict
• Sense of urgency necessary to meet goals, objectives, and deadlines
• Excellent interpersonal and human relations skills; able to work collaboratively with people at all levels of the organization
• Excellent written, verbal and presentation skills; able to communicate technical concepts to non-technical personnel
• A passion for learning and a willingness for taking on new challenges
• Ability to make both routine and difficult decisions in a fast-paced, high stress environment