Automotive Glass Installer/Repairer jobs in Bismarck, ND

ABRA Auto Body & Glass
Bismarck, North Dakota

AUTOMOTIVE CUSTOMER SERVICE MANAGER

GREAT Benefits Competitive Pay Plan!

Experience Required NO Weekends!!

• Competitive Pay!
• Comprehensive benefit package-Medical, Dental, and Vision
• NO WEEKENDS!
• Full-time Employment
• Paid Holidays AND Vacation Time
• Career Advancements opportunities
• 401(k) Retirement Plan
• Employee referral bonuses
• Flexibility to relocate to one of MANY ABRA facilities
• Company paid for training and certifications

• Properly greet customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required.
• Handle walk-in customer pay estimates, adjusted claim estimates, and preliminary DRP and/or DRP drive-in estimates as/if assigned. Prepare estimates, capture repairs, source parts, or schedule repairs as needed. Follow up on non-captured repairs.
• Demonstrate competence in all areas of Customer Service, Client Management, Repair Management, and Levels 1-3 Collision Damage Estimating
• Effectively communicate with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all ABRA and client guidelines and SOPs
• Handle drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork, and performing active customer deliveries.
• Effectively utilize all computer programs related to ABRA's Customer Service, Client Management, Repair Management, and Collision Damage Estimating
• Other duties as assigned.

• High school diploma or GED
• Must be at least 18 years of age
• Must have a valid driver's license and be eligible for coverage under company insurance policy (Not an excluded driver)
• Ability to effectively communicate with others, oral and written Strong sales orientation.
• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment.
• A resume must be uploaded, and online assessment completed for immediate consideration.
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks and MVR