Banking Operations Department Manager jobs in Macon, GA

Position Purpose:  

Direct platform and teller activity to provide efficient, high quality customer service, achieve retail sales targets, and deliver that service profitably through a well-trained and motivated staff. Responsible for the performance of, but not limited to, the below listed duties:

Essential Functions and Basic Duties:

1.  Serves as communicator to team of company initiatives and information shared by

Management.  

1.  Collaborates and communicates with Management on team member development,

training needs and performance.

1.  Leads and directs team members by example with excellent customer service skills and

quality.

1.  Meets office deposit and loan growth goals.  Reviews these goals with the team on a

weekly, monthly and per program cycle basis to communicate progress to the

goals.

1.  Meets a minimum of monthly with each team member, 1:1 meetings, to review objectives

and goals.  Receives team member’s input to improve office performance so that high

quality information flows in both directions. 

1.  Ensures that team members are completing functions outlined on the Retail Office

Verification Checklist.  Specifically reviewing functions related to team member

performance, risk and security.

1.  Manages team member staff schedules to appropriately meet customer transaction

demands.

1.  Oversees daily operations and serves as primary point for team members on customer

service and transaction processing. 

1.        Controls monetary losses by emphasizing proper procedures to be followed; i.e. Reg CC

Deposit Holds, Check Cashing guidelines, proper account review. 

1.  Participates and promotes community activities to enhance public awareness of the

bank. 

1.      Complies with all bank and personnel policies and procedures including but not limited to

policies and procedures regarding the Bank Secrecy Act.

1.  Complete periodic training provided and/or required by Colony including but not limited

to BSA training within required time frames assigned.

1.  Other duties as assigned.

•      Job Education & Experience:

    High School diploma or equivalent

•       Three (3) or more years Bank experience
•        Financial lending experience preferred
•        Public communications experience
•       Relevant computer skills

 Job Competencies:

•        Willingness to work flexible hours
•        Demonstrate leadership & supervisory abilities
•        Strong listening and communication skills
•        Honesty and integrity
•        Aptitude for figures

Work Environment:

• Requires regular office conditions.
•    Requires extensive contact with the general public.

Ethics and Confidentiality

Each employee should conduct himself or herself, at all times on and off the job, with honesty, good ethics, and integrity.

Equal Opportunity Employer / Minorities / Females / Disabled / Veterans / Drug Free Workplace