Banking Operations Department Manager manages and directs the operations department for a financial institution. Ensures efficient delivery of products and services to clients. Being a Banking Operations Department Manager develops and implements polices and procedures. Requires a bachelor's degree or its equivalent. Additionally, Banking Operations Department Manager typically reports to a senior manager. The Banking Operations Department Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Banking Operations Department Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
As a member of the UBI team, this position is responsible for assisting customers with various inquiries related to Online Banking, Mobile Banking, Mobile Deposit, Bill Pay, Bank to Bank Transfers, Person to Person Transfers, My Finance Tracker and other Online Banking services. Other responsibilities include a wide range of duties related to checking and savings accounts, CD's, loans, and general ledger (GL) accounts. Additional responsibilities include daily reconciling of various general ledger accounts, computer-oriented operations, handling telephone inquiries, processing incoming and outgoing returns and other day-to-day functions of the bookkeeping department, as needed. Maintains exceptional customer service when working with or assisting all customers and employees. Sells and promotes all bank services in such a way as to enhance the bank's image within the community.
EDUCATION/TRAINING/EXPERIENCE:
Associate's Degree or higher in Banking or Business related field.
LANGUAGE SKILLS:
Strong reading, writing and verbal skills to effectively present information and respond to questions from customers, prospective customers, and other employees.
MATHEMATICAL SKILLS:
Count, add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as interest and percentages.
REASONING ABILITY:
Recognize irregular or suspicious transactions and take appropriate steps to prevent loss.
Comprehend and understand bank operations, policies (manuals), and procedures.
Reconcile problems requiring common sense judgment, tact, and on-the-spot decisions.
Determine whether or not requests for confidential information should be granted or refused.
OTHER SKILLS:
Basic understanding of computer-related operations.
Interpersonal skills to deal with customers in a courteous and professional manner.
Basic understanding of debits and credits.
Proficiency with ten key calculator.
Computer skills in Microsoft Word, Microsoft Excel and database software to generate correspondence and reports.
CERTIFICATES, LICENSES, REGISTRATIONS:
None Required.
SCHEDULE:
Monday through Friday 8:00am-4:30pm.
*MUST HAVE SATISFACTORY BACKGROUND CHECK INCLUDING CREDIT HISTORY*
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