Banking Operations Department Manager jobs in York, PA

OVERVIEW:

Our Community Banking Managers are leaders in the communities they serve meeting by actively participating in local events and providing and meeting the financial services needs of customers.

KEY RESPONSIBILITIES:

• Implementing strategies to achieve goals developed for the office in support of the Bank’s business objectives; 
• Insuring the office’s compliance with operating policies and procedures and outside regulatory requirements; 
• Organizing the work, activities, and human resources of the department; directly supervising assigned personnel; 
• Communicating with appropriate management and staff personnel; providing periodic reports;
• Works with management in establishing growth, sales, and profit objectives for the office; provides input to these objectives and to the manner in which performance will be measured and controlled;
• Provides exceptional customer service by greeting customers, as well as assessing and addressing customer needs; answer questions regarding Bank products and services and makes recommendations;
• Identifies sales and referral opportunities and takes appropriate action; thoroughly profiles customers and properly tracks the profile details; 
• Opens new deposit accounts; completes required documentation in a timely manner; cross sells appropriate products and services to meet customer needs, assuring customer satisfaction;
• Sells consumer credit and loan products; accepts applications, obtains all necessary underwriting documentation in accordance with loan policy and closes the loan with the customer;
• Implements sales programs as directed; assists in developing sales promotions; maintains responsibility for direct participation in the achievement of personal and office sales goals;
• Makes appropriate customer referrals to other Bank lines of business such as Wealth Management, Treasury Management, Russell Insurance Group, Mortgage Lending, and Commercial Lending;
• Makes certain that all office operations are performed in accordance with established Bank policies and procedures, either directly or through appropriate supervisor, e.g., office balancing, control of vault cash, etc.; controls risk to the Bank; protects the Bank against fraudulent and criminal activity, as well as other risk-related matters;
• In consultation with the sales staff, establishes specific sales and customer service goals for each sales representative;
• Makes certain that all customer service personnel are adequately trained both with respect to product knowledge and selling techniques;
• Insures that all sales and customer service reporting information is provided on a timely basis;
• Conducts regularly scheduled (at least monthly) sales meetings with all staff members;
• Serves as an active member of the office customer service team and, as such, is held accountable for sales performance;   
• Coaches, develops and mentors subordinates;
• Makes sales and customer service calls on present and prospective customers within the office’s market area. Places sales calls to customers regarding maturing CDs, new account satisfaction, loan and deposit promotions and other marketing initiatives;
• Actively participates in the community in a manner that reflects favorably on the Bank;
• Implements strategies to support the Bank’s business objectives; assists in the development of the annual budget for the office and adheres to budget parameters;
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the work place;
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank’s compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Equal Credit Opportunity Act, etc. and insures that the department and all personnel adhere to the same; and,
• Organizes the work and activities of the Community Office in order to achieve established goals; monitors the efficiency and performance of the office versus established standards.

QUALIFICATIONS:

Required:

• A high school diploma or equivalent;
• Demonstrates management and leadership skills;
• Proficient interpersonal relations, communication, and sales skills;
• Time management, multitasking skills and strong attention to detail;
• Basic knowledge of human resource practices;
• Heightened skills regarding coaching, mentoring and leadership;
• Thorough knowledge of the features and benefits of all bank products and services;
• Moderate computer skills, including a working knowledge of Microsoft Office programs;
• Valid driver’s license; and,
• Proficient reading, writing, grammar, and mathematics skills.

Preferred:

• Education beyond a high school diploma or equivalent work experience in a similar position with supervisory responsibilities; and
• Five or more years’ experience in a Community Banking Supervisor or Community Banking Specialist role, or related experience in a comparable position.

Benefits:

• Benefits package including Health, Dental and Vision Insurance;
• Free/low cost supplemental health insurance programs for orthopedic/imaging services and high cost prescriptions;
• 401K with up to 4% employer match;
• Generous PTO package plus eleven (11) Bank paid holidays;
• Career growth and ongoing training and development opportunities;
• Discounted personal loan and other Bank products;
• Family-like work environment with wellness programs, including discounted multi-phasic screenings and free flu shots; and
• Employee recognition & service awards.

ACNB Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetic information or any other characteristic protected by law.