Banking Operations Director jobs in Arizona

About this role:

Wells Fargo is seeking a Consumer Banking Diverse Segments Director (Business Growth Strategy Director) to join our Diverse Customer Segments organization within Consumer, Small and Business Banking. This position is responsible for driving the diverse segment strategy for CSBB Affluent/Premier Banking, Deposits and Payments. This leader will work with those key CSBB business leaders to increase penetration of our diverse customer base specific to Asian, Black/African American, Hispanic/Latino, Women, LGBTQ & Persons with disabilities. Learn more about the career areas and lines of business at wellsfargojobs.com

In this role, you will:

• Provide segment leadership and overall initiative management
• Understand the insights and trends and solve for their needs via products, services, tools, and resources for these segments
• Act as a strategic hub between line of business channels and product partners by providing holistic opportunity identification and thought leadership
• Work to increase brand awareness and cultural relevance
• Partner with marketing to develop offerings that will increase market share and meet the unique needs of this segment
• Understand the needs of Asian, Hispanic/Latino, Black/African American populations across mass market, underbanked, emerging affluent, and affluent segments
• Work to provide diverse customers access to all physical and virtual banking channels, ideate and support creation of relevant products and services for these communities; for example, help those who have come into first generation wealth understand the approaches of wealth transfer
• Leverage data and analytics to understand penetration and attrition rates of these segments and the rationale for attrition
• Work to evaluate and elevate our financial health approaches, work to identify target audiences and collaborate across business lines to bring the totality of Wells Fargo's resources to these communities

Required Qualifications, US:

• 8 years of Business Growth Strategy experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4 years of Management experience

Desired Qualifications:

• Extensive knowledge of Consumer, Small & Business Banking and Wealth & Financial Services business lines, products, and services
• Experience creating and implementing customer segment strategies
• Strong risk management and compliance knowledge
  
  Strong relationship management and proven leadership skills, with solid conflict management, negotiation, and organizational effectiveness techniques
• Demonstrated ability to manage effectively in a heavily matrixed organization with a high degree of initiative and strong ability to meet key responsibilities with limited direction and oversight
• Proven success recruiting, inspiring, developing, coaching, and motivating team members through balanced leadership with a focus on team member engagement and retention and performance management
• Ability to communicate powerfully and prolifically to senior and Leader leaders and simplify the complex
• Ability to influence without direct authority, create and manage (while achieving results) large-scale change and influence people at all levels of the organization
• Demonstrated ability to build and maintain strong credible relationships with key stakeholder groups including Leader management, regulatory examiners, and internal auditors

Posting Locations:

• 2700 S Price Rd, Chandler, AZ
• 401 S Tryon St, Charlotte, NC
• 600 S 4th St, Minneapolis, MN
• 250 John Carpenter Freeway, Irving, TX
• 150 E 42nd St, New York, NY
• 333 Market St, San Francisco, CA

Job Expectations:

• This position is not eligible for Visa Sponsorship
• Position will require onsite presence with a minimum of 3 days in the office location listed on the job description.
• Ability to travel up to 25% of the time

Pay Range
$144,400.00 - $300,000.00
Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement

Posting End Date:
23 Jan 2024

• Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.