Banking Operations Director jobs in Saint Louis, MO

Description

Job Summary 

Digital Banking Operations facilitates new Customer digital solution enrollments, training and support. This role serves as the primary driver ensuring a superior experience in all interactions, including implementing new products and services; performing maintenance; and performing complex troubleshooting issues. This role will perform risk analysis for Cash Management customers and monitor transaction behavior via Q2 Sentinal.

Job Responsibilities

• Own all aspects of the service and implementation process for both internal and external customers, ensuring accuracy, quality, and expediency through various communication channels.
• Completes Digital Banking product service implementations, modification, maintenance, and service requests efficiently and expediently for internal and external customers.
• Works with Customers to install, train, and support Digital Banking Products.
• Coordinates with assigned approvers to facilitate rapid decisions on behalf of customers for file limit increases for ACH, Wires or Remote Deposit, while also maintaining established risk management controls.
• Communicate to Sales Team opportunities uncovered while working with customers.
• Supports identification of product improvements and solutions by documenting and sharing customer and user feedback with internal team members and taking necessary actions to enhance bank services. 
• Assists with internal testing and training on product upgrades and implementations.
• Monitor high-risk transaction using Q2 Sentinal.
• Perform periodic risk review of Cash Management customers using Centrix PIQS.
• Operate in compliance with laws and regulations.
• Job may require other duties as assigned.

Qualifications, Knowledge, and Skills

• 3-5 years of professional experience in a related business function or industry, required.
• Bachelor’s degree in Business or related field or equivalent combination of education and work experience
• Demonstrated problem solving ability through interaction with customers and business partners.
• Excellent verbal and written communication skills
• Ability to mobilize internal resources to resolve issues
• Strong interpersonal and relationship building skills
• Strong analytic ability with attention to detail
• Strong organization and prioritization skills
• Proven ability to manage multiple priorities effectively
• In-depth knowledge of computers and banking software.

Work Environment

• General office conditions
• Must be able to work effectively at a computer for extended periods of time
• Must be able to sit for extended periods of time
• Regular attendance is necessary
• Frequent local travel

Disclaimer  

All offers for employment with Saint Louis Bank are contingent upon the candidate having successfully completed a criminal background check. Saint Louis Bank will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Saint Louis Bank is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled /Veteran/Gender Identity/Sexual Orientation.