Banquet Captain - Casino jobs in Concord, NH

JOB DESCRIPTION

Position: Banquet Captain

Department: Catering Sales Manager

Purpose: To oversee the execution of banquet events, meeting and other functions, ensuring the best possible guest experience.

A distinctive element exclusive to Hay Creek Management’s approach to guest service is its “Host Philosophy,” which encourages each associate to develop the skills necessary to offer competent hospitality service outside the realm of their primary job responsibilities.

The ability of our Host Associates to proficiently multi-task provides guests at Hay Creek properties a secure, comfortable confidence that their service expectations will be exceeded.

Essential Functions:

¨ Attend weekly BEO meeting. Review floor plans, meal times, linen and setup requirements. Keep track of supply needs and inventory.

¨ Train banquet associates to follow property service and room set standards.

¨ Supervise banquet staff during events, enforcing service standards, SOPs, attendance, grooming and uniform standards. Assist department manager in coaching and counseling and progressive discipline as appropriate.

¨ Maintain cleanliness and organization in banquet rooms, serving and storage areas. Make sure that spaces are broken down and properly cleaned after each event.

¨ Conduct pre-event meetings before large banquets, meetings or events. Review BEOs with associates, assign tasks, review timelines and special needs.

¨ Guest Interaction: Act as guest liaison for each event supervised. Meet the group contact(s) and make your presence known. Be available to group contacts during each event, address issues or concerns.

¨ Event Supervision: Inspect room setups for accuracy, presentation and cleanliness. Make sure that timelines, food and beverage service times and other procedures are followed for each event. Complete a captain’s report for each event supervised.

¨ Loss Prevention: Uphold standards for reducing waste, reducing breakage and protecting property assets like furniture, chafers, walls and carpets.

¨ Review tally sheets at the conclusion of each event. Verify tally sheets and banquet drop sheets. Ensure that bars are attended at all times and that pours are correct. Enforce liquor laws and policies.

¨ Service: Act as server as needed, assist with setup as needed.

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Hay Creek offers an extensive benefit and incentive package, including;

• Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness for full time employees.
• Competitive Salary/Wages.
• Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave for qualifying employees.
• Standard Annual Performance/Salary Reviews.
• Merit and Cost of Living Adjustments.
• Complimentary Meals Daily.
• Free Parking.
• Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties.
• Discounts at specific property partners (NEIRA, Historic Hotels of America).
• 50% Discount when Dining at any HCH Property.
• Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.).
• Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities.
• Supportive, open-door policy work environment.
• Work Culture that is fun, energetic and motivating.
• Employee Recognition Program - 'Delight and Surprise Dollars'.
• Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.
  

Experience and Skills:

Technology and Equipment:

¨ Basic computer skills, Microsoft Office products

¨ Basic A/V equipment knowledge including microphones, PAs, LCD projectors, conference phones

Hotel Specific Essential Functions:

¨ Ability to stand for duration of 12 hours.

¨ Ability to lift 50 lbs.

¨ Ability to bend, lift and/or twist frequently.

¨ Ability to read, understand and speak English

Working Environment:

¨ Interior with exposure to heavy machinery and on occasion, exterior with exposure to weather conditions.

¨ Hotel property with approximately 44 guest rooms

¨ Work will primarily take place in kitchen, function spaces, and on the inn's property

¨ Group and solo work

¨ Practice and observe all safety procedures

¨ Interior of hotel, in all areas with exposure to extreme temperatures.

¨ Exterior of hotel with exposure to weather conditions.

¨ Exposure to various hazardous chemicals.

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
From: Hay Creek Hotels