Banquet Captain - Casino oversees banquet servers. Serves food and beverages to banquet guests. Being a Banquet Captain - Casino may take food and beverage orders when there are not enough servers present. Ensures guest satisfaction. Additionally, Banquet Captain - Casino may require a high school diploma or its equivalent. Typically reports to a supervisor or manager. The Banquet Captain - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Banquet Captain - Casino typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
SUMMARY: The primary responsibility of this position is to perform the set-up/breakdown of bookings, assist where possible during a booked event, and keep all Convention/Banquet space clean and organized. Specific responsibilities include, but are not limited to the following:
DUTIES AND RESPONSIBILITIES:
POSITION RELATIONSHIPS:
SUPERVISION RECEIVED: Performs position responsibilities under the direct supervision of the Catering Services Supervisor or Convention Manager checking frequently for directions or questions.
EDUCATION: A high school education or equivalent is required.
EXPERIENCE: A minimum of one year experience in a convention center/banquet or customer service environment is required.
SKILLS AND REQUIREMENTS: Must possess excellent interpersonal, communication, organizational and time management skills. Must be able to manage and maintain confidential and sensitive information with diplomacy and tact. Must maintain a professional demeanor in stressful situations as necessary.
WORKING ENVIRONMENT:
BEHAVIORS: The vision, goals and objectives of Lake of the Torches Resort Casino requires the Banquet Set-Up Clerk to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, customers and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each customer, visitor and fellow employee is a requisite of successful job performance.
OTHER: Must attend all mandatory meetings and participate in departmental training and development sessions.
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0 Banquet Captain - Casino jobs found in Duluth, MN area