Banquet Captain - Casino oversees banquet servers. Serves food and beverages to banquet guests. Being a Banquet Captain - Casino may take food and beverage orders when there are not enough servers present. Ensures guest satisfaction. Additionally, Banquet Captain - Casino may require a high school diploma or its equivalent. Typically reports to a supervisor or manager. The Banquet Captain - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Banquet Captain - Casino typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
**Job Summary:**
We are looking for a Banquet Captain to oversee all aspects of banquet events, including set-up, service, and breakdown. The Banquet Captain will lead a team of banquet staff, ensuring exceptional customer service and smooth event operations.
**Qualifications:**
- Proven experience in banquet service or hospitality industry
- Strong leadership and communication skills
- Ability to remain calm and focused in a fast-paced environment
- Knowledge of food and beverage operations
- Excellent customer service skills
**Responsibilities:**
- Coordinate with event planners to understand event details and requirements
- Supervise and train banquet staff on set-up, service, and breakdown procedures
- Ensure all banquet equipment is set up correctly and in good working condition
- Communicate effectively with staff, kitchen team, and management to ensure seamless event execution
- Address any customer concerns or special requests promptly and professionally