Banquet Captain - Casino jobs in Newton, MA

Banquet Captain - Casino oversees banquet servers. Serves food and beverages to banquet guests. Being a Banquet Captain - Casino may take food and beverage orders when there are not enough servers present. Ensures guest satisfaction. Additionally, Banquet Captain - Casino may require a high school diploma or its equivalent. Typically reports to a supervisor or manager. The Banquet Captain - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Banquet Captain - Casino typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Banquet Captain
  • The Institute For Family Health
  • Newton, MA FULL_TIME
  • SUMMARY

    The restaurant / banquet captain's main function is to promote and ensure guest, client and attendee satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivery of prompt, courteous, accurate service. 

    ACCOUNTABILITES

    The Restaurant / Banquet Captain is the following-

    ESSENTIAL DUTIES AND RESPONSIBILITIES

                Guest, client and attendee Service

    • Maintains guest, client and attendee service as the driving philosophy of the operation.
    • Personally demonstrates a commitment to guest, client and attendee service in responding promptly to guest, client and attendee, client and attendee needs.
    • Committed to making every guest, client and attendee satisfied.
    • Meets or exceeds guest, client and attendee satisfaction measures.
    • Ensures hotel / Brand standards and services contribute to the delivery of consistent guest, client and attendee services.
    • Implements and practices guest, client and attendee service initiatives and performs to Gulph Creek Hotel Standards.

                Operations

    • Ensure the Restaurant, Meeting space and bar operations meet hotel standards.
    • Maintain a through working knowledge of Micros register system including procedures and paperwork.
    • Supervise dining room/meeting space, pre-function space according to forecasting and staffing guidelines.
    • Ensure staff is in proper uniform, with nametag and good hygiene and sanitizing is maintained.
    • Ensure Schedule, inventory, ordering supplied are completed on time.
    • Develop skills necessary to enable promotion of team members.
    • Help employees acquire the skills to achieve their goals. 
    • Understand that when people dine in hotels they expect to receive great service and be pampered.
    • Hire team members who understand the aforementioned items, and love to serve. 
    • Maintain proper lighting and music levels in dining room.  TV must be on during dinner hours and volume at acceptable level for all guests, clients and attendees. Menus must be clean and presentable.
    • Be completely knowledgeable of Hotel’s emergency procedures and the responsibilities that are to be followed.
    • Immediately notify manager of any emergency, security threat or hazardous situation.
    • Use best judgment in handling any opportunities, for example Marriott scripted and unscripted moments, special promotions, discount of the day, and sales leads. 
    • Record all opportunities, as described above, to keep communication lines open.
    • Make sure all side work is done, tables are wiped, reset tables, floors are to be swept and mopped, everything is restocked, china and flatware is clean and properly put away, meeting space clean and set according to BEO provided by sales, service meeting space and pre-function areas as needed, banquet event setup as required, connect with sales team as well as guests, clients and attendees, to make sure standards and requests are met as well as providing great customer service.
    • Must maintain positive attitude at all times.
    • Contact immediate manager if any personal emergencies arise, prior to leaving work.
    • Approach all encounters with guests, clients and attendees and employees in a friendly, service-oriented manner. 
    • Maintain regular attendance in compliance with company, as required by scheduling, which will vary according to the needs of the hotel. 
    • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. 
    • Comply at all times with the company standards and regulations to encourage safe and efficient hotel operations. 
    • Other duties as required, from time to time, by immediate manager may be assigned to you.
    • Accountable for sales and profit in his/her area 
    • Maintain professional appearance and attitude throughout Restaurant and back of the house with guests, clients, attendees and staff members

    SUPERVISORY RESPONSIBILITIES 

    Manages and directs staff including recruitment, selection and development to achieve Company goals and objectives.

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION and/or EXPERIENCE 

    • High School Diploma or equivalent required.  
    • At least one year supervisory position held in restaurant or hotel. With Micros knowledge a plus.

     

    REASONING ABILITY 

    Demonstrate the ability to anticipate and solve practical problems or resolve issues.

    LANGUAGE AND MATHEMATICAL SKILLS 

    • Ability to read and speak English and comprehend simple instructions, short correspondence, and memos  
    • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
    • Ability to effectively communicate with employees, guest, client and attendees and supervisors for optimum operation of the property
    • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.   Ability to compute rates, ratio, and percent and to draw and interpret bar graphs

    CERTIFICATES, LICENSES, REGISTRATIONS 

    Serve Safe and TIPS training

    PHYSICAL DEMANDS/ WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Individuals must be able to lift up to 30lbs. 
    • Following proper lifting procedures.  
    • Must be able to stand for 8 hour shifts. 
    • Must be able to show leadership abilities.  
    • Must have organizational skills and quick decision maker.
  • 3 Days Ago

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Banquet Captain
  • Gulph Creek Hotels
  • Newton, MA FULL_TIME
  • SUMMARYThe restaurant / banquet captain's main function is to promote and ensure guest, client and attendee satisfaction, achieved through his/her ability to develop and maintain a strong team environ...
  • 27 Days Ago

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Banquet Captain/Server
  • Tova's Catering
  • Newton, MA PART_TIME
  • Off-site Caterer is seeking Banquet Captains and Banquet Servers. These positions are part-time and on-call, with potential to become full time. Most Events are in the Greater Boston Area, with some e...
  • 8 Days Ago

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Captain
  • Dell
  • Sherborn, MA FULL_TIME
  • Gulfstream G280 Aircraft CaptainA dynamic global business needs worldwide reach. We strive for new heights in everything we do, so it’s only natural that Dell Technologies has its own aircraft. The mi...
  • 27 Days Ago

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Captain
  • Dave & Buster’s, Inc.
  • Natick, MA FULL_TIME
  • Job Description Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or othe...
  • 1 Month Ago

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Banquet
  • TPG Hotels & Resorts
  • Dedham, MA FULL_TIME
  • POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. The Banquet Mana...
  • 11 Days Ago

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0 Banquet Captain - Casino jobs found in Newton, MA area

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Banquet Manager
  • Great Wolf Resorts, Inc.
  • Fitchburg, MA
  • ** Banquet Manager** **Job Category****:** Food & Beverage **Requisition Number****:** BANQU013965 Showing 1 location **...
  • 3/28/2024 12:00:00 AM

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Banquet Captain
  • Great Wolf Resorts, Inc.
  • Fitchburg, MA
  • ** Banquet Captain** **Job Category****:** Food & Beverage **Requisition Number****:** BANQU017939 Showing 1 location **...
  • 3/28/2024 12:00:00 AM

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Assistant Banquet Manager, Wylie Inn & Conference Center at Endicott College
  • Endicott College
  • Beverly, MA
  • **Assistant Banquet Manager, Wylie Inn & Conference Center at Endicott College** * Beverly, MA * Full Time * Wylie Inn &...
  • 3/28/2024 12:00:00 AM

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Restaurant Server - Para Maria
  • Hersha Hospitality Management, LP
  • Boston, MA
  • Overview Opportunity: Restaurant Server Serve food and beverage to guests in a courteous and friendly manner in accordan...
  • 3/28/2024 12:00:00 AM

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Banquet Server, Wylie Inn & Conference Center at Endicott College
  • Endicott College
  • Beverly, MA
  • **Banquet Server, Wylie Inn & Conference Center at Endicott College** * Beverly, MA * Full Time * Wylie Inn & Conference...
  • 3/28/2024 12:00:00 AM

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Server Lead
  • ClubCorp
  • Ipswich, MA
  • Server Lead in Ipswich, MA at Ipswich Country Club **Location:** **Job Description** **Lead Banquet Server** *Responsibl...
  • 3/27/2024 12:00:00 AM

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Restaurant Server
  • The Boxer
  • Boston, MA
  • Overview: Opportunity: Restaurant Server Serve food and beverage to guests in a courteous and friendly manner in accorda...
  • 3/25/2024 12:00:00 AM

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On Call Banquet Server
  • Kimpton Hotel
  • Cambridge, MA
  • Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. O...
  • 3/24/2024 12:00:00 AM

Newton is a suburban city in Middlesex County, Massachusetts, United States. It is approximately 7 miles (11 km) west of downtown Boston and is bordered by Boston's Brighton and West Roxbury neighborhoods to the east and south, respectively, and by the suburb of Brookline to the east, the suburbs of Watertown and Waltham to the north, and Weston, Wellesley and Needham to the west. Rather than having a single city center, Newton resembles a patchwork of thirteen villages. According to the 2010 U.S. Census, the population of Newton was 85,146, making it the eleventh largest city in the state. Ne...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Banquet Captain - Casino jobs
$41,423 to $51,947
Newton, Massachusetts area prices
were up 2.5% from a year ago

Banquet Captain - Casino in Anderson, IN
Ensures proper staffing and scheduling of all Banquet team.
December 26, 2019
Banquet Captain - Casino in Pierre, SD
This includes coordinating the execution of banquet events by working as a liaison between the kitchen and banquet staff; inspecting all set-ups per the Banquet Event Order (BEO); enforcing rules and regulations; motivating and leading banquet staff to ensure that guests’ expectations are exceeded.
February 22, 2020
Banquet Captain - Casino in Worcester, MA
Effectively supervises and coordinates the activities performed by Banquet staff during all food and beverage service to ensure that service standards are followed.
December 11, 2019