Banquet Captain - Casino jobs in Norfolk, VA

Job Summary:

Ensures that all guests are treated in a prompt, professional and courteous manner.

Supervisory Responsibilities:

• No.

Duties/Responsibilities:

• Sets the room for service, properly detailing all table accompaniments.
• Assist host in seating guest at beginning of shift and as needed.
• Acknowledges and greets guests by name when possible and develops a rapport with guests.
• Takes guest orders completely and accurately, making suggestions, using suggestive selling techniques to create a balanced meal.
• Describes dinner features as needed, including menu changes and daily additions.
• Is knowledgeable and able to respond to all guest inquiries in an accurate and professional manner.
• Accurately enters orders into the point of sale.
• Ensures that tables are properly maintained at all times, and is consistently aware of progress of tables.
• Responsible for delivering food and beverages to correct table and guest at appropriate time in the correct manner. Including serving wine and champagne in the appropriate manner.
• Follows through on special requests.
• Responsible for all aspects of the dining experience and must communicate well with kitchen, hosts, and management.
• Presents check and handles payment in a timely fashion that is appropriate for each meal period.
• Bids guest farewell.
• Responsible for ensuring side stations are completely stocked prior to and at the end of the night.
• Provides prompt, courteous service to all guests and team members while maintaining a friendly and pleasant atmosphere.
• Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.
• Follows fundamental standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may I?”
• Maintain a safe and sanitary workplace.
• One minute to greet and acknowledge the guest, three minutes to provide their needs or wants, and checks back as appropriate with eye contact or words.
• Helps other team members when needed.

Minimum Education and Experience Requirements:

• Minimum 3 years as server in a casual full-service restaurant.
• Self-starter with a creative mind and a track record of putting ideas into practice and assessing results

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by jurisdiction(s).
• Ability to obtain a food handlers card.

Knowledge, Skills, and Abilities:

• Excellent verbal skills.
• Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
• Demonstrates the ability to establish credibility and rapport with operating leaders.

Physical Requirements:

• Must be able to work while standing for hours at a time.
• Must be able to lift up to 15 pounds at times.
• Ability to work flexible shifts and days of the week, including holidays.