Banquet Captain - Casino jobs in Pensacola, FL

You should join our team if you can answer yes to any of the following:

• Great attitude and approach to Guests and Team Members
• Thinks and acts quickly in a fast-paced, high-volume environment
• Provides a customized experience for every Guest

RC Hospitality Solutions is one of the few well-established and influential management companies in Northwest Florida, managing food and beverage, HOAs, and resort activities for some of the largest properties in the Florida Panhandle.  Associates will tell you: We don't sell souvenirs; we make memories.

We are committed to our values of Integrity, Teamwork, Accountability, Service, Loyalty, Respect, and FUN! 

Who You Are:

You are motivated and passionate about the hospitality industry.  You have a sense of fun.  You are enthusiastic about serving others.  To be a successful banquet captain, you should have strong leadership skills and be able to manage multiple streams of information. A top-notch banquet captain should remain calm in highly stressful situations and demonstrate excellent time management and organizational skills.

Summary of Duties:

This is a tipped position, and we are searching for a meticulous banquet captain to supervise and manage banquet events for our company. As the banquet captain, you will be responsible for managing the staff schedule, ensuring that banquet operations run smoothly, and prioritizing the comfort and safety of our guests. Serve guests at the level of service established by management.  Supervise the banquet staff at all function stages, from set-up to breakdown.

Essential Functions 

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Welcoming guests upon their arrival and assisting them with their seating arrangements.
• Assisting managers and organizers with planning the layout and logistics of events.
• Setting up and managing staff shifts and timetables.
• Developing and providing staff with the necessary training, including customer service and serving etiquette.
• Managing the setup of events.
• Running the floor and coordinating the food and drink service by liaising with the kitchen and service staff.
• Monitoring the inventory of supplies, equipment, and furniture.
• Tending to guests' requests, questions, and complaints.
• Ensuring that the venue and facilities remain neat and clean.
• Ensuring that all applicable safety regulations are communicated and adhered to.

        Banquet Captain Responsibilities:

• Excellent leadership abilities and the ability to manage many staff members.
• Excellent time management and multitasking abilities.
• Excellent written and verbal communication abilities.
• The ability to provide excellent customer service, even in stressful situations.
• Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods, i.e., lifting up to 40 lbs on a regular and continuous basis and pushing and pulling carts and equipment that weigh up to 250 lbs.
• Willingness to work long hours, irregular shifts, and on weekends and holidays.

We offer competitive wages and benefits to our full-time employees, including paid time off after 90 days.

We can't wait to meet you!