Banquet Chef - Casino jobs in Austin, TX

OVERVIEW
While there are many pillars that are central to our mission, service is the center of the center.
It is the most important thing at Life House. We deliver service that is personal, attentive,
gracious, friendly, knowledgeable, genuine and unscripted – from people who are passionate, sincere, curious, empathetic and social...who love making others feel good.

We focus on the services that are universally appealing and appeal to people today, while
doing away with services that are obsolete, superfluous or pretentious. We’re not about thread count – we’re about a comfortable bed. We’re not about serving coffee in fine bone china with white gloves on – we’re about delivering great coffee fast and hot.

For us, exceptional service is about getting everything you need and want, and nothing
extraneous. Our service is personalized, with personalized attention and tailored
solutions...because service is not ‘one size fits all’.

At Life House, guests get more than what is expected and much more than what has traditionally been customary.

SUMMARY/OBJECTIVE
The Banquet Chef is responsible for delivering excellence in guest service by developing
relationships with guests, providing personalized service, anticipating and delivering guests’ needs. The Banquet Chef is responsible for delivering the highest quality food and service at all times. The Banquet Chef is responsible for daily operational procedures and are responsible for food production and plating in accordance with Life House specifications and timing standards. The Banquet Chef is responsible for following Life House recipes at all times.

ESSENTIAL JOB FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Responsibilities and essential job functions include but are not limited to the following:

• Be an ambassador for Life House by meeting and exceeding Life House core objectives and values.
• Think and act like an owner.
• Be fully accountable for the people, product and profit within the hotel.
• Provide excellent, friendly, courteous and professional service to all internal and

external guests, in every interaction.

• Ensure Life House culture is enlivened in all aspects of the business.
• Maintain and ensure the overall cleanliness and safety of work area/assigned station

and the establishment.

• Perform opening and closing procedures. Life House is a new class of hotel that delivers a FUN experience and is ACCESSIBLE to all. We are PASSIONATE about our Brand.

We provide service that is both INNOVATIVE and PERSONAL to our guests with team
members who are SMART.

• Provide food as dictated by the menu, banquet event order, guests or management in

a clean safe and timely manner.

• Follow directions and maintain good working relationships with supervisors and

managers.

• Follow proper payroll and uniform procedures.
• Operate kitchen equipment safely and properly in all kitchens.
• Utilize the computer system and read all banquet event orders.
• Prepare and present on a timely basis all menu items for events.
• Handle all types of food and rotate it according to established inventory and safe

handling procedure.

• Work closely with standard recipes and plate presentation in order to maintain

standards of quality in production and presentation.

• Cook a wide variety of foods in all modern and classical cooking techniques.
• Work with cutlery in a proficient, safe and swift manner.
• Develop relationships with guests in order to provide personalized service.
• Resolve guest complaints, handling all guest interactions with the highest level of

hospitality and professionalism, accommodating special requests whenever possible.

• Respond to guests’ requests in an accurate and timely manner, creating a positive

outcome that will result in a memorable experience.

• Proper handling of VIP’s, recognize repeat guests and protect their privacy and

confidentiality.

• Must be knowledgeable about Life House i.e. location, cuisine, etc.
• Maintain knowledge about surroundings, i.e. nearby entertainment, theaters, etc.
• Ensure that Life House reporting procedures are aligned with applicable SOP.
• Ensure all hotel and restaurant policies, standards and local laws are followed.
• Ensure sanitation fundamentals and Health Department requirements that are set forth

by Life House, local, state and federal regulations are in compliance.

• Undertake regular internal inspections to ensure Life House’s assets are well maintained

and protected.

• Protect the name of the hotel and Life House and ensure that no actions are taken within,

or in the name of, the hotel that could bring Life House into disrepute.

• Take action in all matters related to the safety, security, satisfaction and well-being of

team members, hotel guests and property. Respond swiftly and effectively in any hotel
emergency or safety situations.

• Ensure compliance with all hotel policies and procedures at all levels.

REQUIRED SKILLS AND QUALIFICATIONS

• Expert in restaurant operations and excellent knowledge of all departments internally.
• Maintain a high level of personal appearance and hygiene at all times.
• Must have the ability to work a flexible schedule, including weekends, holidays and late

hours when necessary.

• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Ability to behave at all times based on a guest responsive culture where exceptional

guest service prevails.

• Be attentive, accountable and highly organized and has the ability to plan multiple

activities in a timely fashion.

• Possess excellent interpersonal and communication skills.
• Possess excellent phone skills and be guest service oriented and proactive.
• Ability to maintain a positive and professional demeanor and composure at all times.
• Ability to be friendly, engaging, gracious and the ability to focus and connect with all

guests and team members and exceed their expectations.

• Have an upbeat, energetic, authentic and professional attitude at all times.
• Know how to participate in a team environment and assist other departments when

needed, providing lateral service.

• All other responsibilities, tasks and special projects as assigned by leadership.

CORE COMPETENCIES

• Guest Focus
• Problem Solving
• Peer Relationships
• Time Management
• Composure
• Functional Technical Skills

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to talk and/or hear, stand and work in confined spaces, and walk. The team member is required to lift up to (30) pounds frequently; lift up to (50) pounds occasionally; and lift up to (100) pounds sporadically. The team member will frequently use hands to perform repetitive hand motions; reach with hands and arms; squat; kneel; climb. The team member will possess sufficient dexterity to use all kitchen equipment.

EDUCATION AND EXPERIENCE REQUIREMENTS

• A minimum of one years’ experience in upscale banquet food preparation
• A comprehensive, working knowledge of the hospitality business
• Ability to read, write and speak English fluently
• Two-year degree or apprenticeship
• Up to date sanitation classes

OTHER DUTIES
This job description is not an exclusive or exhaustive list of all job functions that a team
member in this position may be asked to perform from time to time. This job description
reflects the job content at the time of writing and will be subject to periodic change based
upon changing operational and environmental requirements. Such changes will be discussed with the team member and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Due to the nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The team member will carry out any other duties as are within the scope, spirit and purpose of the job as requested by their manager or department/division Head.

The team member will actively follow Life House policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Pay rate:

• Yearly pay

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Hotel

Ability to Relocate:

• Austin, TX 78705: Relocate before starting work (Required)

Work Location: In person