Banquet Manager - Casino jobs in Binghamton, NY

BANQUET MANAGER

Vista is the premier hospitality management company of the Americas. As owners and operators of hotels, Vista has carved a remarkable story of success. Vista encourages employee growth as a contributing factor to both the success of the individual as well as success of the team. Vista owns and managers several properties throughout Eastern United States and Canada.

Holiday Inn Binghamton, one Vista Property Management’s portfolios of hotels, is looking for an experienced Banquet Manager to lead and support the Banquet operations. The Holiday Inn offers a competitive compensation package and a working environment that’s all about hospitality! Take the next step in your career and join our team!

General Purpose: The Banquet Manager is responsible for overseeing and hosting galas, weddings, and other large hotel events to provide customers with an experience they won’t forget. The job duties include communicating with the catering/sales department to make sure all needs of the customers are met, determining the number of wait staff needed for each banquet, and planning the layout of the venue to maximize efficiency of the event. The Banquet Manager is also responsible for all aspects of supervision of banquet staff including: hiring, training, coaching, disciplining, and reviewing banquet staff.

Essential Duties:

• Approaches all encounters with guests and colleagues in a friendly, service-oriented manner
• Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
• Remains alert of complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction
• Coordinates with other staff and departments to arrange for the delivery of requested services
• Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service
• Ensures all functions are set and staff is prepared and organized before required time on BEO
• Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive
• Ensures proper setting of buffet tables and other food service tables
• Arranges for and ensures proper sequence of service for each event
• Monitors banquet team members to ensure all operating procedures are followed
• Supervises clearing and post function cleanup and garbage removal-
• Maintains clean and orderly back areas, pre-function areas and storage areas
• Assures that all china, glassware, silverware, linen, etc. are returned to their proper locations after each event
• Supervises the handling, storage, and security of all catering service equipment
• Ensures staff training programs are implemented and measured regularly
• Conducts regular staff meetings to build rapport and ensure colleagues are well informed
• Provides colleagues with a work schedule each week
• Meticulously plans events with captains to ensure execution is achieved at the highest level
• Conducts regular meetings with catering managers and catering director to ensure the needs of the clients are being met
• Conducts regular meetings with the catering managers, director of F&B as well as the catering director to continuously evaluate strategies and ideas for enhancements to benefit the guests experience
• Conducts interviews carefully outlining the functions of the position for which a potential colleague is being interviewed for
• Ensures payroll is reviewed and finalized as set forth by the policy of the resort
• Reviews scheduling and labor needs to meet the guests’ needs as well as maximize efficiency

Marginal Duties:

• Accurately prepares daily summary of events as required
• Attend meetings/trainings as required
• Accurately perform administrative tasks as required

Knowledge, Skills & Ability Requirements:

• A degree in hospitality or business management is an asset but not required
• Accredited certificate or diploma in Catering, Culinary Arts, Hospitality, or a similar field
• 3-5 years of experience in banquet management or a similar field
• Ability to plan banquets, manage budgets and meet deadlines
• Extensive knowledge and experience with catering equipment and venue requirements
• Previous supervisory experience is required
• Knowledge of food and beverage operations and preparation is required
• Interpersonal and communication skills
• In-depth knowledge of best practices in the hospitality industry
• Ability to work well with a large group of people in a team environment
• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results
• Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests
• Ability to work a flexible schedule including nights, days, weekends and holidays
• Extensive experience in managing large dining events, delivering services that meet a customer’s budget, and providing excellent customer service is a must

Holiday Inn Binghamton is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.

Job Type: Full-time

Pay: $42,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Night shift

Weekly day range:

• Weekends as needed

Ability to Relocate:

• Binghamton, NY 13901: Relocate before starting work (Required)

Work Location: In person