Banquet Manager - Casino jobs in Hyannis, MA

Operations Responsibilities include the support and management of the banquet program while working closely with the Food and Beverage Director, Executive Director of food and beverage, events manager, and other resort departments. The successful candidate for this position will supervise, empower, lead, coach, and motivate the banquet team including captains and food servers toward achieving exceptional guest service results and assisting the resort in achieving top industry food and beverage service standards. The ideal candidate will be an organized, detail-oriented, personable, and enthusiastic individual who keeps guest satisfaction as the highest priority. This position is critical to the successful operation of the food and beverage department as well as the resort and is a key factor in contributing to a professional environment.

Your role:

Essential Functions and Responsibilities:

· Handle guest and associate requests and complaints

· Maintaining various tracking and filing systems

· Act as a liaison between departments

· Generate reports and create presentations as needed or requested

· Ensure thorough communication and understanding with guests and other departments by creating, distributing, and reviewing banquet event orders

· This position requires two to three years of experience in a restaurant, hotel, resort, or country club setting with previous catering and dining room experience

· Previous sales experience is strongly preferred

· Understanding of menu costing, forecasting, and food and beverage operations

· Strong leadership skills, excellent organization and planning skills

· Experience evaluating profitable pieces of business

· Excellent creative skills in implementing innovative set-ups, menus, and experiences for each group

· Hands-on professional with a passion for motivating others and a willingness to personally demonstrate excellence

· Responsible for making the function space visually appealing and presenting the menu offering for the event. This includes linen and table setting, food station design, and beverage service.

· Excellent skills in team building, training, mentoring and developing a team and achieving goals

· Creativity, enthusiasm, passion, and drive are required to be successful in this position

Source: Hospitality Online