Overview:
POSITION SUMMARY:
Under the direction of the Director – Entertainment & Banquets, the Manager of Banquets manages all operational aspects of meetings and events for the property and directs the overall execution, including all related management functions to ensure a positive guest experience; acts as a key leader and example to the department, ensures accurate record keeping, prepares, reviews, and analyzes reports.
Responsibilities:
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
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Organize and execute booked meetings and events in all event space, manage decor for the property and guests, both internal and external.
- Lead the Banquet team, ensure that all payroll, schedules, and reports are completed in a timely manner.
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Leads by example, creating an environment focused on hospitality, service, and product quality.
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Hires and discharges employees according to established personnel policies and procedures, ensuring the appropriate staffing levels are consistently met.
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Implements and conducts training classes and evaluation programs.
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Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
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Conducts monthly staff meetings, as well as attends Banquet Event Order Meetings, F & B Meetings and Pre-Convention Meetings.
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Ensures guest service according to established standard of quality.
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Implements inventory and ordering processes monthly, keeps departmental labor cost on an acceptable level.
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Responsible for scheduling to ensure maximum coverage to the department, planning, timing and supervision of all details for successful banquet functions.
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Prepare and instruct Team Members on upcoming functions, including station sheets, floor plans and specific instructional details to be followed through.
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Continuously maintain visibility to Team Members and guests while checking on events to ensure that all is running smoothly and as expected.
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Order supplies, linens, uniforms, and outside purchases.
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Prepare and adhere to monthly budget and monthly payroll forecast.
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Advises staff of and adheres to established Hard Rock policies, food and beverage policies, labor regulations and liquor laws.
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Promotes positive public/employee relations at all times.
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Maintains a clean, safe, hazard-free work environment within area of responsibility.
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Conducts or reviews detailed management and operational analyses to ensure ongoing success and efficiency within the department.
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Recommends to senior management operational enhancements that support initiatives and promote excellence.
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Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
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Conducts personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values.
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Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports, and team members as appropriate.
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Responsible for cleaning and sanitizing work and public spaces.
- Perform other duties as assigned.
NON-ESSENTIAL FUNCTIONS:
Attend seminars when needed.
Qualifications:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
Requires a BS/BA degree in related field, and at least seven (7) years of management experience in the hospitality, entertainment, and/or food and beverage industry preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
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Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board regulations.
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Must successfully pass background check.
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Must successfully pass drug screening.
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Must be twenty-one (21) years of age.
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Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
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Proof of authorization/eligibility to work in the United States.
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Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.
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Proficient in MS Office Computer applications.
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Ability to sustain a high level of confidentiality and professionalism.
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Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.
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Prior experience opening new properties/outlets strongly preferred.
KNOWLEDGE OF:
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Pertinent federal, state, and local laws, codes, and regulations.
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Management of a high-volume restaurant, bar, or similar business.
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Standard safety and sanitation practices for food and beverage service.
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Applicable computer systems.
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Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.
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Service, service etiquette, and standard service practices for full-service restaurants.
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Standard safety and sanitation practices for food and beverage service.
ABILITY TO:
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Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
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Communicate clearly and concisely, both orally and in writing.
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Be flexible to work varying shifts and time schedules as needed.
- Deliver programs which create a service level of excellence for internal and external guests.
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Select, supervise, train, and evaluate team
- Participate in the development and administration of goals, objectives, and
- Interpret and explain policies and
- Communicate effectively with all levels of team members and outside contacts.
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Review and comprehend all necessary documentation.
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Act professionally with a constantly changing internal and external environment.
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Monitor and control cash flow and security of assets.
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Link scheduling to customer flow.
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Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.
Age Requirements: 21