Banquet Server - Casino jobs in Pocatello, ID

SUMMARY

The Banquet Staff is responsible for serving and catering to guests during event and banquet functions.  The Banquet Staff must be customer-service oriented and personable. Must exhibit professionalism and be a positive representative of the Company.  Work in an environment of teamwork to ensure the guests have an enjoyable experience.

All Team Members are required, on a continual basis to…

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Must demonstrate ability to read and comprehend Banquet Event Orders (BEO’s) when preparing to service a guest event or in setting up guest events.
• Set food and beverage buffets and tables, including linens, dishware, glassware and silverware, as specified on BEO's. 
• Assist with set up for indoor and outdoor stage, truss system, lighting equipment, and sound system for events. 
• Help maintain and manage equipment such as lights, mixers, cables, truss, stage equipment, etc throughout events.
• Become knowledgeable through on-site training for proper setup, operation and strike of all equipment, systems and technology for events. 
• Assist in tear down of seating, barricades, and other event items. 
• Assist the stage and production crew with the set up and tear down of equipment.
• Responsible for following company’s policies in regard to alcoholic beverages.  
• Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages. 
• Must be able to carry a minimum of ten (10) meals on a tray.
• Responsible for recording a client’s order and relaying the order to the kitchen. Example: Re-orders and special meal requests.
• Responsible for observing guests to respond to any additional requests and determine when the meal has been completed.
• Follow proper service procedures as outlined in the training manual pertaining to the foodservice outlet serving in. 
• Assist other servers with all of the above to ensure total teamwork.
• Complete all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level. 
• Greet guests in a friendly manner by smiling and maintaining an upbeat attitude.
• Assess customers’ needs and preferences and make recommendations.
• Maintains constant awareness of services, promotions, and events offered by Shoshone-Bannock Gaming/Hotel and informs guests.
• Cooperate and communicates with fellow Team Members in all departments and always strives for mutual respect.
• Responsible for practicing safe work habits in the performance of the job. 
• Duties and responsibilities will include other activities and areas as needed to carry out position functions.
• MUST MAINTAIN STRICT CONFIDENTIALITY OF ALL INFORMATION PROCESSED THROUGH THE DEPARTMENT INCLUDING RECORDS, REPORTS, DOCUMENTS, CONVERSATIONS, ETC. A breach of confidentiality will be subject to appropriate corrective action, up to and including dismissal from employment.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

 QUALIFICATION REQUIREMENTS: 

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 CERTIFICATES, LICENSE, AND REGISTRATIONS

• Must be able to submit supporting documents of education and training (High School Diploma, GED, Degree and Certificates) to support qualifications.

 EDUCATION AND/OR EXPERIENCE

• A high school diploma or GED preferred and must have a Food Handlers Card and become TIPS Certified within 90 days of employment (G6)

 SPECIAL QUALIFICATIONS:

Strong organizational skills required.

 SAFETY REQUIREMENTS

 Safety is a core value at Shoshone-Bannock Gaming/Hotel. The ability to work safely and prevent personal injury is a key job requirement of every position. Each employee is also expected to be committed to the safety of fellow employees and our customers and demonstrate that commitment through daily actions.

 LANGUAGE SKILLS

Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals.   Ability to write routine reports and correspondence.

 MATHEMATICAL SKILLS

 Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

 REASONING ABILITY

 Ability to apply commonsense, understanding to carry out instructions furnished in written, oral or diagram form.  Ability to deal with problems involving several concrete variables.   Must be able to communicate effectively in person, while on the phone, while using intercom/microphone, and in writing.

 PHYSICAL DEMANDS

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the position, the employee is regularly required to talk and hear.  The employee is also regularly required to stand on a hard surface for long periods of time (minimum 6-10 hours), walk, sit, and use hands and fingers, handle or feel objects, tools or controls.  The employee is occasionally required to reach with hands and arms, and to sit, climb, or balance and stoop, kneel, crouch or crawl.

 Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must occasionally lift and/or move up to 50 pounds.

 WORK ENVIRONMENT

 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 The noise level in the work environment is usually moderate.