Bell Captain - Casino jobs in Roanoke, VA

POSITION SUMMARY

This position is responsible for supervision and scheduling of on-site staff and the overall protection and safeguarding of property, persons and other assets.

RESPONSIBILITES

• Monitoring security patrols and ID Checks
• Supervising and monitoring activity on property to deter and prevent theft, sabotage, fire and accidents
• Responding to calls for assistance
• Writing reports on accidents, various incidents, suspicious activities, safety and fire hazards and other security related situations
• Providing needed assistance to customers, residents, employees and visitors in accordance to company procedures
• Serving as training officer to new security staff
• Train, coach, mentor and ensure implementation and adherence to current Standard Operating procedures and Post Orders, per company policy and best practices
• Monitor and resolve all log entries timely and efficiently, report to Regional Program Coordinator as needed,
• Act as liaison between Security Officers and Client, and Corporate Office Departments
• Monitor, address, resolve and supervise payroll reporting, payroll discrepancies, timekeeping, post coverage, attrition, scheduling, requests for time off, and communicate with all appropriate departments by following proper channels and submitting forms for approval and processing
• Conduct new hire orientation, follow new hire training program and checklist, train and re-train staff, assess, evaluate and record counseling, coaching, mentoring and performance evaluations accordingly
• Communicate and facilitate open lines of communication with Regional Program Coordinator, Human Resources, Payroll, USCG Representatives and Corporate Office Departments
• Promote good client relations internally, externally and in daily interactions with outside vendors, contractors, service providers and representatives
• Act as role model, lead by example, encourage teamwork and cooperation
• Remain calm, cool and collected under any circumstance
• Handle conflict and resolve issues with tact and diplomacy
• Use caution and discretion when faced with a crisis situation
• Avoid physical confrontation at all times
• Seek assistance from management and / or law-enforcement personnel
• Use your best judgment and ensure the staff is trained, re-trained and follows post orders and SOP's at all times
• Understand the relationship of the job to the work site mission and to other jobs within the work site
• Communicate with co-workers, Regional Program Coordinator and staff from other corporate departments to solve problems, improve quality, processes and services
• Identify and act on opportunities to help and support work efforts of co-workers and staff from other departments
• Work in a manner that promotes / creates a positive work environment
• Help co-workers understand and implement changes within the work site
• Identify and develop ways to improve work processes, efficiencies and quality
• Improve job skills, knowledge, performance and education
• Attend in-service training and educational programs as directed
• Solve problems, work with change, and have a willingness to work extra shifts and / or overtime as needed
• Perform all other related duties, as assigned

QUALIFICATIONS

High school diploma or equivalent, Military, Security or Law Enforcement training and / or experience, must be a US citizen.

Must have an active security officer license or be able to obtain one in short fashion.

• Must be proficient in a variety of firearms platforms (.40 caliber pistol and shotgun)
• Must have a good working knowledge of security operations and safety practices.
• Ability to communicate effectively both orally and in writing with staff, company and the public, to understand and follow standard operating procedures (SOP's), to perform duties in a professional manner and appearance, to write necessary incident reports, make various log entries, investigate incidents, make independent good judgment decisions within proper policy or procedure.
• Minimum 5 years of supervisory experience and working knowledge of Post Orders, security operations standards and procedures and good understanding of schedules and schedule matrix, shift and payroll operations, 24 / 7 operations, as well as exceptional people skills, communications skills, diplomacy and tact.

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

• Medical, Vision & Dental Insurance
• Paid Time-Off Program & Company Paid Holidays
• 401(k) Retirement Plan
• Insurance : Basic Life & Supplemental Life
• Health & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Personal Development & Learning Opportunities
• On-the-job Training, Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach

WORKING CONDITIONS

May be subject to outdoor conditions including extreme temperatures and weather. Subject to hazards including a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat or exposure to chemicals.

PHYSICAL REQUIREMENTS

• May be subject to outdoor conditions including extreme temperatures and weather
• Subject to high noise levels
• Must be able to stand for extended periods of time, often without breaks, and may be required to climb stairs or ladders and walk up inclines and on uneven terrain.
• Must meet all physical and psychological standards as required by the contract
• Travel may be required

In an ever-changing and complex world, security concerns are paramount. Enhanced security requires education, training, and specialized skills.

Constellis provides end-to-end risk management and comprehensive security solutions to safeguard people and infrastructure globally.

Our team of strategic problem solvers has a steadfast moral compass and unwavering dedication to creating a safer world.

Operating globally and based in the Washington D.C. area, our employees bring unparalleled dedication and passion for creating a safer world and upholding the highest standards of compliance, quality, and integrity.

As a leading global provider of risk management, security, humanitarian, training and operational support services to government and commercial customers worldwide, Constellis' forward-thinking solutions include a range of synergistic services, including background investigations, social intelligence tools, advanced training, logistics and life support, UAV and K9 services, and crisis response mitigation.

At Constellis, our number one priority is to secure success for our customers.

Last updated : 2024-04-22