Bell Captain - Casino jobs in the United States

MAJOR FOCUS:

• To assure that all guest service department employees provide every Bally’s Dover Guest consistently with FRIENDLY, COURTEOUS AND TIMELY SERVICE,

ESSENTIAL FUNCTIONS:

• Handles all guest inquiries in a courteous and informative manner, assists guests with business center service needs.
• Is in charge of the respective shift.
• Assures that all guest service department employees report to work as scheduled and on time: clean appearance, properly uniformed, including nametag.
• Briefs every employee reporting to work on the DAILY EVENT SHEET, that outlines special events, meetings, and activities at Bally’s Dover.
• Assures that all guest service department employees adhere to our established SERVICE STANDARDS. Does two short, written Service Standard Evaluations daily to provide constant feedback and motivation to the employees.
• Pays particular attention to:

• Assures that there is always a high degree of co-operation by all guest-service department employees, benefiting both, the employees’ enjoyment of their work, and the highest level of service that we provide to our guests.
• Assures that:

• Keeps the shift log up to date, registering any incident, and advises the Room director or Front Desk Supervisor on duty of any unusual situation.

REQUIREMENTS/EDUCATION:

• High School diploma or equivalent required
• Prior customer service work experience
• Friendly, outgoing, helpful personality
• Reliable, good communicator, good motivator
• Service, Quality, Guest and Employee oriented.
• Ability to reach for specific objects at short distances in local working area
• Ability to perceive quality of work, read material and review documents; receive instructions and hear inquiries from guests, clients or staff
• Ability to bend, stoop, or kneel
• Ability to perceive sizes, shapes, temperatures, textures; smell specific odors or aromas; perceive depth and distance
• Ability to perform job tasks and remain vigilant in the event of an emergency
• Ability to sit/stand for extended periods of time, 4 hours
• Ability to ascend and descend stairs and travel to other locations within the facility
• Ability to lift objects up to fifty (50) pounds.

ORGANIZATIONAL RELATIONSHIPS:

Accountable to: Hotel Manager, Hotel Ops Director

Accountable for: Door Attendants

Bell Attendants

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

Bally’s Dover is an equal opportunity employer.