Bell Person - Casino jobs in San Bernardino, CA

Summary:

Greet & assist guests with baggage while checking in/out of the Hotel. Provide ongoing services to guests as requested. To ensure & provide a safe & healthy environment for both our guests & fellow colleagues. The Bell Person provides support, knowledge, and assistance as needed in all areas of customer service.

Essential Duties and Responsibilities Include:

• Assist with all aspects of guest services and present a positive impression of the establishment.
• Provide information and service to guest and in the absence of a concierge.
• Supply information to guests regarding on-site facilities. Aware of bulletins of upcoming events and groups.
• Communicate information between shifts to ensure job thoroughness to meet department objectives.
• Assist in the training of new Bellman and job duties and procedures.
• Receive and store guest luggage in an orderly manner.
• Able to use electronic communication devices.
• Respect and protect guest privacy.
• Maintain the upkeep of equipment.
• Must be able to multitask.
• May be required work overtime.

This position is not limited to those duties listed in the job description.

Supervisory Responsibilities:
This position does not have supervisory responsibilities.

• Must be at least 18 years of age.
• Must be fluent in English with regard to oral and written communication.
• Comfortable in customer service and multi-tasking is extremely important in this position.
• Employee must occasionally lift and/or move up to 45 pounds.

The following Competencies are Required:

• Education – High School diploma or general education degree (GED) is required; or one to three years’ related experience and/or training; or equivalent combination of education and experience.
• Qualifications - To perform this job successfully, The Bellperson must be able to perform each individual job duty satisfactorily.
• Customer Service – Fantasy Springs Resort Casino is an organization in the hospitality industry. As such, the ability to conduct business in a positive and friendly manner – both with guests and staff and within negative situations – is a requirement of the position.
• Communication – The Bell Person must be competent in oral and written communication and reading comprehension using the English language; bi-lingual ability in Spanish is a plus.
• Task management– Must be able to handle multiple tasks of varying priority and deadlines simultaneously.
• Computer Skills – Proficient in the Microsoft Operating System, MS Word, Excel, and Outlook.
• Ethics– The Bell Person must honor all applicable laws regarding discrimination prohibitions, such as but not limited to discrimination based on race, gender, sexual preference, age, nationality and creed.
• Organizational Support – Follows policies and procedures of the organization. Performs job functions in a manner consistent with organizations goals and values.
• Dependability – Follows instructions, responds to management direction. May be required to work overtime as needed. Arrives at work and appointments consistently and on time. Ensures work responsibilities are covered when absent.
• Health and Hygiene – Must be dressed in the appropriate uniform. Hair presented in a professional manner and free of any unpleasant odors.

Physical Demands:

• The Bell Person is frequently required to stand for 8 hours or more, use hands to finger, handle, or feel, as well as speak and hear.
• Employee may be required to stand, walk, reach with hands and arms and stoop, kneel, crouch, or crawl.
• Employee must occasionally lift and/or move up to 45 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:
Employees will work in the public area. Employees may encounter some second-hand smoke from the hotel smoking floors and/or casino floor.

The Company provides its employees with a comprehensive benefits package which includes medical, dental, vision care, life insurance and a 401(k) Retirement Plan. In addition to these benefits, you are entitled to paid time off (PTO), an employee assistance program (EAP) and more!