Benefits Analyst jobs in Carson City, NV

We are a small health insurance brokerage looking for an experienced customer support representative to help our fast-growing, locally owned health insurance office. Health Benefits Associates has 4 staffed locations in Northern Nevada and 14 full-time employees. We’ve been in business for over 25 years however these last 5 years have seen by far the fastest growth.

Our team educates clients on their health insurance options and shops every insurance carrier in our region to find the best coverage at the most affordable price to suit our customers’ needs. We specialize in Medicare, small business health insurance, and individual and family plans.

We are seeking a highly motivated and customer-oriented individual to join our Carson City team as a Customer Service Representative. You will primarily work out of our Carson City office but will be expected to commute to our Reno location 2-3 days per week for training and team building.

As a customer service representative for Health Benefits Associates, you will act as the liaison between our clientele and our team of licensed insurance agents. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

Our Customer Service Representatives usually spend a couple years in this role and eventually choose to get licensed to sell insurance after they’re comfortable with the business. We encourage all employees to grow here, and we do not limit the amount you can earn in this organization.

What you can expect in the Customer Service Representative role at Health Benefits Associates:

• Provide administrative support primarily for your direct supervisor and occasionally to other licensed agents. This includes building illustrations through an online quoting platform and communicating with insurance companies regarding administrative tasks.
• Answer and direct phone calls of clients and vendors.
• Greet and assist clients/visitors in the office.
• Organize and schedule appointments and meetings, as well as calling appointments to confirm.
• Carry out administrative duties for the office to include but not limited to filing, copying, binding, scanning, ordering supplies, sending thank you cards, etc.
• Input client data into an online Customer Relationship Management system while maintaining confidentiality.
• Assist in processing paperwork for group/business accounts and sending confirmation to the broker on the account. This would include employee enrollments and terminations for group clients.
• Keep in mind this is not a full list of responsibilities. We are a small organization, and responsibilities may change from year to year. If you’re unable to adapt to a changing environment, this organization may not be a good fit.

Skills and Experience

• Fluent in English, bilingual in Spanish is a plus
• Minimum of two years of work experience in customer service or related field
• Strong communication skills, both written and verbal
• Excellent time management skills and ability to multi-task and prioritize
• Attention to detail and problem solving skills
• Proficient in Microsoft Word, Microsoft Excel, Adobe Acrobat, and general computer use
• Experience with CRM databases is preferred, but not required
• Ability to learn new online systems (training provided)
• High school diploma or equivalent; college degree preferred but not required

Benefits and Retirement Package

• Starting Pay: $25/ hour
• Health Benefits Associates offers medical, dental, and vision effective the first of the month following 60 days of employment. The company contributes 70% towards employee’s premium. If you elect an HSA compatible plan, Health Benefits Associates will match up to $1,000 of your contribution. (subject to change)
• You will be eligible for our 401K, Life and Disability after 6 months of employment. Health Benefits Associates will match up to the first 6% of your 401K contribution.
• Health Benefits offers paid time off.

Weekly day range:

• Monday to Friday – 8:00am – 5:00pm (during the off season we may leave at 4:30pm)

Work Location:

• Carson City, NV 89705 - This is not a work from home or remote position.
• IMPORTANT – You must be willing to commute to our Reno location 2-3 days per week for training and team building.

Important Note:

• We require references along with your application which will be contacted by our hiring team.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Carson City, NV 89705: Relocate before starting work (Required)

Work Location: In person