Benefits Manager jobs in Nashua, NH

Job Description:

The Role

The Manager, Defined Benefits will lead a team of 6 to 15 Defined Benefit Specialists and is accountable for quality and productivity of the work performed by the team. The business unit is willing to hire in at the Sr. Manager level for a strong candidate with the desired proficiencies. This person is a key player in the WI Client & Participant Serviced business unit promoting a positive environment that encourages superior performance and exceedingly high client satisfaction. In this role, you will manage the day-to-day operations of a complex Defined Benefits team (Calculations and/or Employee Resolution), ensuring the timeliness and accuracy of your team’s work. Generally, the team will require significant management oversight and offshore support.

Expertise and Skill You Bring

• Ensure that the goals, values, and philosophy are communicated and comprehended within the team

• Mentor and lead team members to achieve personal career and developmental goals within the position

• Monitor team goal and performance measurements and adjust or take corrective action where necessary

• Focus on operational processes and operational servicing with regular implementation of change to improve process efficiency resulting in a reduction to the overall cost per participant

• Employ good business sense and apply legal/compliance considerations in managing risk by mitigating or eliminate potential operational risk

• Plan for future growth, day-to day management, and contingencies to maintain quality controls.

• Continuously perform capacity planning, resource allocation, budgeting, and succession planning

• Promote a partnership atmosphere, foster collaboration, and communicate laterally across Defined Benefits business partners to ensure that cohesive business goals are collectively pursued.

• Create and sustain a climate for stimulating quality-focused initiatives keeping the customer in mind

• Anticipate and lead organizational and operational changes, using feedback, data, and sound business judgment

• BS or BA preferred; MBA desired

• Excellent verbal and written communication skills

• Minimum of 5 years of experience in benefits outsourcing plan administration

• Demonstrated strong performance and leadership track record in prior roles

• Strong operations experience, with an emphasis on process management and improvement

• Experience within the financial services and/or DB Outsourcing industry, preferably with a large Fortune 1000 client

• Inspires confidence, demonstrates a positive demeanor and a strong work ethic

• Strong process management experience, with an emphasis on metrics and process improvement

• Comprehensive project management experience, including risk management and time management

• Strong analytical and intuitive skills; ability to perform root cause analysis

• Proven ability to take initiative in solving problems and implementing solutions

• Ability to adapt to a constantly evolving environment and lead a team through significant change

• Ability to work as part of cross department teams in projects that benefit DB Client Service Operations

• Solid understanding of Transaction Processing using employee/participant database systems and applications

• Strong PC Software skills (Microsoft Office)

• Effectively hiring, developing, motivating, and directing staff.

• Ensuring standard methodologies are documented

• Ensuring the team is properly trained and adhere to compliance standards.

• Creation, maintenance, and utilization of tools to meet operational SLAs and client requests.

• Monitoring productivity and quality levels of the work performed by team members.

• Monitoring volume drivers to effectively handle risk and costs.

• Implementing process improvements to either increase quality or productivity.

The Team

The Manager, Defined Benefit is expected to develop and maintain strong, effective, and influential business relationships with internal business partners and team members. These efforts must lead to fully satisfied and referenceable clients.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.