Benefits Systems Analyst - Healthcare jobs in Chicago, IL

HealthCare Associates Credit Union (a $460M credit union based out of Naperville, IL) is seeking a Systems Analyst to support the Information Technologies department in creating a climate open to sharing information and knowledge. This role will develop and communicate strategies to integrate new technology throughout the Credit Union; and assist in managing the implementation of new technologies to maximize efficiencies, cost-control, and member satisfaction.

We know how important people are to our organization which is why we offer an extensive benefits package which includes:

• A competitive salary.
• 4 weeks of paid time off.
• Federal holidays off.
• Full benefits package.
• 401K (Employer Matching up to 4.5% of eligible pay PLUS Employer Contribution of 4% of eligible pay)
• Volunteer opportunities.

Interested? Here's more about the role:

Responsibilities:

Information Technologies Support

• Provide technical support to end-users, diagnose, and resolve hardware and software issues, and ensure a high level of member satisfaction.
• Respond to and resolve help desk requests in a timely and efficient manner.
• Execute the Primary role of the Daily Production Schedule.
• Perform daily system monitoring, verifying the integrity and availability of systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
• Research and resolve processing errors, software, and end-user issues and provide advice and training to end-users (First-level help desk contact).
• Create and maintain operating procedures and schedules.
• Use ITSM software (Jira) and tools to collect agreed performance statistics and to ensure that appropriate action is taken to investigate and resolve incidents in systems and service.
• Create and maintain technical documentation, including system configurations, procedures, and troubleshooting guides.
• Conduct training sessions for employees on IT systems, tools, and best practices.
• Ensure that end-users have the knowledge and skills to use technology effectively.
• Participate on projects with a focus on smoothing the transition from development staff (Senior Network Administrators, Analysts, Management, etc.) to production staff (end-users) by performing quality testing, documentation, and cross-training within the project life-cycle.

Banking Systems Administration

• Maintain and administer banking application environments, including but not limited to Symitar Episys, iPay Bill Pay, Vertifi DeposZip, Microdynamics Group/OSG eStatements, Alkami ORB (online relationship builder), MeridianLink's XpressAccounts, DocuSign, CUNA Mutual LoanLiner, and SWBC EasyPay.
• Fully vet with quality assurance testing updates, patches, and new releases for banking applications including formal documentation of QA checklists and release summaries for staff.
• Identify and resolve issues with applications, automated tools, network scripts and group policies.
• Create, change, and remove third-party security access for end-users as requested by management.
• Participate in the development and implementation of software related procedures and standards.

Development

• Offer business process recommendations to IT management on effective usage of systems and technologies to utilize their fullest potential.
• Participate on project implementations including requirements gathering, validation, beta testing, user acceptance performance, deployment, and project closing debrief.
• Contribute to project plans and schedules and track and report project statuses.
• Assist in communicating and documenting requirements of projects with departments, programmers, networking team, and vendors in a clear and organized fashion.
• Act as liaison between departmental end-users, analysts, networking team, and consultants in the analysis, design, configuration, testing, and maintenance of systems and processes to ensure optimal operational performance.
• Ensure full compliance with Credit Union service standards, policies, procedures and regulations.
• Coordinate with IT management on priorities and assignments.

Other

• Provide input for annual budget.
• Act as a backup to fellow Information Technology staff.
• Improve technical expertise through training while ensuring up to date knowledge in current interactive technologies, development trends, strategies, products, and best practices.
• Actively engage in learning opportunities that will improve over-all knowledge of the Credit Union Industry and HACU's current products.
• Other duties as assigned.

Demonstrated Skills, Abilities, & Behaviors:

• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to understand and abide by the strict confidentiality policies that are necessary at a financial institution.
• Multi-tasking, time management, and creativity are imperative to the success of this role.

Qualifications:

• Associate's Degree or equivalent experience in the areas of project management or business analytics.
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with operating systems, network configurations, and IT security principles.
• Computer literate, knowledge of Microsoft Office Suite and average typing speed of 45 wpm.
• Understanding of relational databases, SQL commands, and Crystal Reports are also required.

HACU is an Equal Opportunity Employer

This is an onsite position